---
title: "Provision on Tenant Satisfaction Measures (TSM)"
ocid: "ocds-h6vhtk-06120b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06120b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06120b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06120b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TOGETHER HOUSING ASSOCIATION LIMITED"
published: "2026-07-06"
---

# Provision on Tenant Satisfaction Measures (TSM)

Buyer: TOGETHER HOUSING ASSOCIATION LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06120b

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## Summary

Together Housing Association Limited, based in Halifax, United Kingdom, has awarded a contract for the "Provision on Tenant Satisfaction Measures (TSM)" to The Leadership Factor (trading as TLF Research), located in Huddersfield. This contract, aimed at conducting a tenant satisfaction measures survey, aligns with the requirements set by the Regulator of Social Housing. The procurement falls under the services category, specifically in market and economic research, polling, and statistics. The process involved an open procedure under the Procurement Act 2023, with the contract spanning from 1st July 2026 to 30th June 2028, and includes options for two 12-month extensions, potentially extending to 30th June 2030.

This tender presents significant opportunities for businesses specialising in market research and data analysis, particularly those adept in customer satisfaction surveys within social housing contexts. SMEs would find this contract appealing given its comprehensive scope and the opportunity to partner with a prominent housing association. The contract requires fieldwork, data collection, analysis, and interpretation within stringent regulatory requirements, positioning it as an attractive project for firms with expertise in these areas, thereby fostering growth and expansion in the public procurement sector.

## Notice

Together Housing Association (THA) require the services of an Agency Partner to assist us in the administration and running of our Tenant Satisfaction Measures Survey (TSMs), as to be compliant with the conditions set out by the Housing Regulator. This will involve the collection, analysis and presentation of customer satisfaction data as set out by the Regulator of Social Housing. Details are set out publicly by the Regulator for Social Housing (RSH) at www.gov.uk/rsh. The communication and customer experience team are procuring Tenant satisfaction Surveys via an Open Tender under the Procurement Act 2023. Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of Two (2) years with the option to extend for two twelve (12) month periods to be exercised at the sole discretion of Together Housing subject to the terms of the Contract being met. The maximum contract duration is therefore four (4) years from the 1st July 2026 to 30th June 2030. The Purpose of the agreement is to align the needs of THA with Regulator requirements and for a Third-Party Agency to be appointed to conduct fieldwork, analysis and results interpretation within the boundaries of THA and the Regulator, and to conduct all market research within the Code of Conduct of the Market Research Society (MRS).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/063329-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jul 2026 |
| Submission deadline | 6 Mar 2026 |
| Future notice date | Not specified |
| Award date | 4 May 2026 |
| Contract period | 30 Jun 2026 - 30 Jun 2028 |
| Recurrence | 2026-05-12 |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £500,000 |
| Contracts value | £500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TOGETHER HOUSING ASSOCIATION LIMITED |
| Locality | HALIFAX |
| Post town | Halifax |
| Postcode | HX1 2EB |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE44 Calderdale and Kirklees |
| Local authority | Calderdale |
| Electoral ward | Town |
| Westminster constituency | Halifax |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE LEADERSHIP FACTOR (T/A TLF RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79300000 - Market and economic research; polling and statistics
- 79311000 - Survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 6 Jul 2026 at 15:21 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/063329-2026
- 13 May 2026 at 15:50 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/044121-2026
- 29 Jan 2026 at 13:28 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008048-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/063329-2026
  6th July 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/044121-2026
  13th May 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/008048-2026
  29th January 2026 - Tender notice on Find a Tender
- https://in-tendhost.co.uk/together-housing
  Tender documents can be viewed and downloaded by registering as a supplier on our In-tend Portal using the above link.

## Notice URLs

- https://in-tendhost.co.uk/together-housing/aspx/Home
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.togetherhousing.group

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06120b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06120b.json.