---
title: "Citizen Omni-Channel Communications"
ocid: "ocds-h6vhtk-0614be"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0614be"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0614be.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0614be.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CITIZEN HOUSING GROUP LTD"
published: "2026-02-02"
---

# Citizen Omni-Channel Communications

Buyer: CITIZEN HOUSING GROUP LTD  
Current stage: Award  
OCID: ocds-h6vhtk-0614be

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0614be)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0614be.json)

## Summary

The public procurement process for "Citizen Omni-Channel Communications" was managed by Citizen Housing Group Ltd, located in Birmingham, UK. This contract involves the acquisition of communication software packages to enhance communication methods with residents, under the industry category of goods. The procurement followed a direct award process through the G-Cloud 14 framework without prior publication of a call for competition, classified under CELEX with legal basis 32014L0024. The contract was awarded to Incline-IT Limited and was signed on 1st March 2025. While the tender process was marked as complete, the status of the procurement method was limited.

This tender presents opportunities for businesses specialising in communication software, particularly those capable of delivering large-scale solutions to enhance civic engagement. Companies with robust experience in delivering software solutions via government frameworks like G-Cloud would be well-suited for such opportunities. Small or medium enterprises aiming to penetrate the public sector market may find it advantageous to align with partners or consortia with established credentials in delivering in alignment with regulatory and public sector requirements, enhancing their growth prospects through such high-profile assignments.

## Notice

This contract is for software to improve and upgrade all methods of communication Citizen has with residents. This contract has been procured by direct award via G-Cloud 14.

### Lot Information

Lot 1

The procurement was a direct award via G-Cloud 14

Options: The initial term of the contract is 24 months, and there are optional extensions of an additional 24 months.

### Procurement Information

There was no call to tender, this was a direct award via G-Cloud 14 framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009187-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Mar 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITIZEN HOUSING GROUP LTD |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B37 7YN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG32 Solihull |
| Local authority | Solihull |
| Electoral ward | Bickenhill |
| Westminster constituency | Meriden and Solihull East |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INCLINE-IT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 2 Feb 2026 at 17:18 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009187-2026

## Notice URLs

- http://www.citizenhousing.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0614be. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0614be.json.