---
title: "Contract for Housing Chatbot Extension"
ocid: "ocds-h6vhtk-06156b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06156b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06156b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06156b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GATESHEAD BOROUGH COUNCIL"
published: "2026-02-03"
---

# Contract for Housing Chatbot Extension

Buyer: GATESHEAD BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06156b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06156b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06156b.json)

## Summary

Gateshead Borough Council has awarded a contract for the extension of a housing chatbot to FUZZLAB LIMITED, under the procurement category of goods. The contract, titled "Contract for Housing Chatbot Extension," is governed by UK legislation 2023/54 and covers the period from 1st February 2026 to 1st February 2027. Due to the specific nature and capabilities required for the chatbot, the procurement was conducted directly without competition, which is a method applied when an open competition might not be suitable or necessary. The council, located in Gateshead, UK, finalised the award with the contract signing completed on 29th December 2025.

This procurement provides a unique business opportunity for companies specialising in communication software packages, specifically those with solutions similar to the current chatbot in place. Firms with competencies in developing, extending, or maintaining bespoke software solutions may find similar future opportunities with public authorities like Gateshead Borough Council. The process exemplifies an opportunity for SMEs to become sole suppliers, especially when they offer a specialised product that meets a public authority's ongoing operational requirements. This contract underscores the potential for growth within the public sector for small to medium enterprises capable of delivering tailored technological solutions.

## Notice

Gateshead Council currently uses Fuzzlab's Chatbot for Housing. This contract expires in February 2026, with Fuzzlab Limited being the only supplier able to provide this particular chatbot.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009478-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Dec 2025 |
| Contract period | 1 Feb 2026 - 1 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £38,760 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GATESHEAD BOROUGH COUNCIL |
| Locality | GATESHEAD |
| Post town | Newcastle upon Tyne |
| Postcode | NE8 1HH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Gateshead |
| Electoral ward | Bridges |
| Westminster constituency | Gateshead Central and Whickham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FUZZLAB |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 3 Feb 2026 at 14:00 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/009478-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/009478-2026
  3rd February 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.gateshead.gov.uk/article/31230/Learning-and-Skills
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06156b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06156b.json.