---
title: "Frequent Callers Management System"
ocid: "ocds-h6vhtk-064697"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064697"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-064697.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-064697.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOUTH WESTERN AMBULANCE SERVICE NHS FOUNDATION TRUST"
published: "2026-02-04"
---

# Frequent Callers Management System

Buyer: SOUTH WESTERN AMBULANCE SERVICE NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-064697

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064697)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-064697.json)

## Summary

The procurement process for the "Frequent Callers Management System" was executed by the South Western Ambulance Service NHS Foundation Trust, based in Exeter, United Kingdom. This tender, under the industry category of goods specifically related to "Software package and information systems," was carried out using a direct procurement method without competition, as it was below threshold. The tender is now in the award stage, having been awarded to Iridium Consulting Ltd. The contract commenced on 1st January 2026 and will remain active until 31st December 2026. The negotiation and signing of the contract were completed on 18th December 2025, with the contract's value amounting to £19,268.15, excluding VAT.

This procurement presents a significant opportunity for businesses specialising in software management and IT systems that are capable of providing maintenance and support services. SMEs like Iridium Consulting Ltd have demonstrated their ability to engage with public sector clients effectively. Companies in similar regions or those with a focus on healthcare-related information systems might find similar opportunities in future tenders issued by public authorities, such as NHS trusts, which often require advanced technical solutions to support their operations.

## Notice

Frequent Callers Management System - maintenance and support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009835-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Dec 2025 |
| Contract period | 1 Jan 2026 - 31 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £19,268 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH WESTERN AMBULANCE SERVICE NHS FOUNDATION TRUST |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX2 7HY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | St Loyes |
| Westminster constituency | Exmouth and Exeter East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IRIDIUM CONSULTING |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Feb 2026 at 10:36 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/009835-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/009835-2026
  4th February 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064697. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-064697.json.