--- title: "Community Support Service NHS Norfolk and Waveney Integrated Care Board" ocid: "ocds-h6vhtk-064759" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064759" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-064759.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-064759.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NHS NORFOLK AND WAVENEY INTEGRATED CARE BOARD" published: "2026-02-04" --- # Community Support Service NHS Norfolk and Waveney Integrated Care Board Buyer: NHS NORFOLK AND WAVENEY INTEGRATED CARE BOARD Current stage: Tender OCID: ocds-h6vhtk-064759 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064759) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-064759.json) ## Summary The NHS Norfolk and Waveney Integrated Care Board is seeking competitive bids for the provision of a Community Support Service, a tender categorised under social services and home-help services. This procurement falls under an open procedure and is currently in the tender stage. Located in Norfolk and Waveney, the service aims to provide rapid response support to individuals, particularly the elderly and those with long-term conditions. Key deadlines include the tender period ending on 9th March 2026, with an anticipated award by 1st June 2026. The contract period begins on 1st October 2026 and may last up to three years if extensions are exercised. The service contract is valued at approximately £897,500 for two years, with potential yearly increments based on demand. This tender presents substantial opportunities for businesses specialising in community and social support services, particularly those experienced in working with elderly populations and local community integration. Companies well-versed in delivering rapid-response services and navigating social care landscapes will find this opportunity conducive to growth. Participating in this tender could lead to long-term collaboration with the NHS Norfolk and Waveney Integrated Care Board, paving the way for future opportunities and an enhanced reputation in the public health domain. Detailed procurement documents and criteria are available, providing clarity on quality and technical evaluations to guide interested bidders in tailoring their proposals accordingly. ## Notice NHS Norfolk and Waveney Integrated Care Board seeks competitive bids for the Provision of a Community Support Service. Norfolk and Waveney Community Support Service (NWCSS) provides a single point of access to rapid response short-term, informal support to individuals in the community, particularly those being discharged from hospitals and those needing assistance to remain safe at home. The service primarily supports elderly individuals (aged 70 years and older), especially those living alone, who have a long-term condition and those from our Core20 communities. The key functions of NWCSS include: * Welfare checks * Support with daily activities to promote recovery/independence and improved health outcomes - Food shopping support/food bank support, support for light household jobs, medication support, equipment collection/delivery. * Wellbeing and loneliness - connection to community services/groups, * Support to access services - housing, adaptations, financial, digital literacy. * Onward referrals, and where possible ensuring a warm handover, to community services for individuals requiring further support beyond the initial intervention period. The new service is expected to support 1,800 to 2,000 referrals per year and aligns with the move towards neighbourhood health services that will deliver more care at home or closer to home, improve people's access, experience and outcomes, and ensure the sustainability of health and social care delivery. Norfolk and Waveney Integrated Care Board is looking to ensure continued delivery of a Community Support Service across Norfolk and Waveney to provide rapid access (within one working day) to short term informal support to help avoid admission/readmission or support safe timely discharge from hospital. The contract will be for a period of 2 years with the option to extend for up to an additional 1 year. The annual contract value will be circa PS448,700 with 2 year contract value circa PS897,500 and a 3 year contract value of circa PS1,346,200. At the discretion of NHS Norfolk and Waveney ICB and depending on demand, client need and financial availability, up to an additional PS100,000 may be awarded per financial year of the contract award, in response to this tender opportunity. This is not a guaranteed available sum and should not be factored into financial planning for the service. To apply for this opportunity please respond via https://health-family.force.com/s/Welcome. You can search for the opportunity by entering the following contract ref C402946. ### Lot Information Lot 1 Renewal: The contract is for a period of 2 years with the option to extend for up to an additional 1 year. The annual contract value will be circa PS448,700 with 2 year contract value circa PS897,500 and a 3 year contract value of circa PS1,346,200. At the discretion of NHS Norfolk and Waveney ICB and depending on demand, client need and financial availability, up to an additional PS100,000 may be awarded per financial year of the contract award, in response to this tender opportunity. This is not a guaranteed available sum and should not be factored into financial planning for the service. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/010154-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Feb 2026 | | Submission deadline | 9 Mar 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Sep 2026 - 30 Sep 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,646,100 | | Lots value | £1,646,100 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS NORFOLK AND WAVENEY INTEGRATED CARE BOARD | | Additional buyers | NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT | | Locality | NORWICH | | Post town | Norwich | | Postcode | NR1 2DH | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF1 Derbyshire and Nottinghamshire | | ITL 3 | TLF11 Derby | | Local authority | Derby | | Electoral ward | Darley | | Westminster constituency | Derby North | | Delivery location | Not specified | ## CPV Codes ### Divisions - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 85320000 - Social services - 98513310 - Home-help services ## Release History - 4 Feb 2026 at 16:14 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/010154-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/010154-2026 4th February 2026 - Tender notice on Find a Tender ## Notice URLs - https://health-family.force.com/s/Welcome - https://health-family.force.com/s/Welcome.YoucansearchfortheopportunitybyenteringthefollowingcontractrefC402946. - https://www.ardengemcsu.nhs.uk/ - https://www.improvinglivesnw.org.uk/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064759. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-064759.json.