---
title: "Provision of Call Handling Services"
ocid: "ocds-h6vhtk-064957"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064957"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-064957.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-064957.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "AMPLIUS LIVING"
published: "2026-02-05"
---

# Provision of Call Handling Services

Buyer: AMPLIUS LIVING  
Current stage: Award  
OCID: ocds-h6vhtk-064957

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064957)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-064957.json)

## Summary

The public procurement process, titled "Provision of Call Handling Services," was coordinated by Amplius Living, a public authority in the sub-central government of the United Kingdom. The procurement involved the provision of telecare and monitoring services, including data loads, SBR system access, CSL dialler services, and reassurance calls. The process was conducted under the procurement method 'direct' and was below the threshold, involving no competition. This award stage has been completed, with the contract signed on 24th June 2025, and the services being delivered within the UKJ region. The contract was active from 1st July 2025 until 12th January 2026, with a gross contract value of £37,181.

This procurement presents substantial opportunities for businesses specialising in telecare and monitoring services, especially those offering scalable call handling solutions. Large-scale service providers like Appello Careline Ltd, who have been awarded the contract, are indicative of the type of business capable of thriving in this market. Businesses geared towards providing innovative, reliable call centre solutions and equipped to handle significant data loads and automated service requirements will find similar contracts beneficial for growth and stability. Companies with existing expertise in telecommunication and emergency response services would be well-suited for these types of tenders.

## Notice

Provision of Call Handling Services - Telecare and Monitoring Services including data loads, SBR system access, CSL dialler services, and pre-arranged automated and manual reassurance calls. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1007134282

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010649-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Jun 2025 |
| Contract period | 30 Jun 2025 - 12 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £30,948 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | AMPLIUS LIVING |
| Locality | KENTS HILL |
| Post town | Milton Keynes |
| Postcode | MK7 6BZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ12 Milton Keynes |
| Local authority | Milton Keynes |
| Electoral ward | Monkston |
| Westminster constituency | Milton Keynes Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | APPELLO CARELINE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 5 Feb 2026 at 16:05 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/010649-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/010649-2026
  5th February 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1007134282
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064957. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-064957.json.