--- title: "Friends and Family Test (FFT)" ocid: "ocds-h6vhtk-064ab9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064ab9" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-064ab9.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-064ab9.json" source: "Find A Tender Service" current_stage: "Award" buyer: "LEWISHAM AND GREENWICH NHS TRUST" published: "2026-07-20" --- # Friends and Family Test (FFT) Buyer: LEWISHAM AND GREENWICH NHS TRUST Current stage: Award OCID: ocds-h6vhtk-064ab9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064ab9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-064ab9.json) ## Summary The procurement process, initiated by Lewisham and Greenwich NHS Trust, involves the award of a contract for the provision of an NHS Friends and Family Test (FFT) patient experience feedback solution. This contract includes associated services that will also benefit members of the South East London Integrated Care System. The procurement follows an open procedure and falls under the services industry category, particularly focusing on Short Message Service (SMS) and survey design services. The contract is set to run from 31st July 2026 to 30th July 2029, with an option to extend for an additional 24 months. Based in London (UKI44), the buyer played a central role in the procurement, which has reached the award stage with IWGC Limited as the supplier. This tender offers significant opportunities for businesses specializing in digital feedback solutions, especially those adept in developing NHS-compliant systems with robust reporting and integration capabilities. SMEs are particularly well-suited to compete, given their potential agility and innovative approaches in meeting the required standards for digital transformation and NHS data governance. Businesses capable of delivering scalable, efficient, and accessible feedback solutions with automated analysis will find growth opportunities through this procurement, which can serve as a platform for expanding their services within the UK's healthcare sector. ## Notice Provision of an NHS Friends and Family Test (FFT) patient experience feedback solution and associated services for Lewisham and Greenwich NHS Trust and members of the South East London Integrated Care System. ### Planning Information The Contracting Authority carried out limited and informal preliminary market engagement with suppliers to understand current market capability, explore innovation, and assess overall market capacity. Participation in this engagement does not confer any advantage in the procurement process and did not form part of any evaluation. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/068469-2026 | | Notice type | UK6 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | SME | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Jul 2026 | | Submission deadline | 11 Mar 2026 | | Future notice date | 10 Feb 2026 | | Award date | 19 Jul 2026 | | Contract period | 30 Jul 2026 - 30 Jul 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £271,975 | | Lots value | £271,975 | | Awards value | £271,300 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Pending | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LEWISHAM AND GREENWICH NHS TRUST | | Additional buyers | NHS SOUTH EAST LONDON INTEGRATED CARE BOARD | | Locality | LONDON | | Post town | South East London | | Postcode | SE13 6LH | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | London Bridge & West Bermondsey | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | IWGC | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 64212100 - Short Message Service (SMS) services - 79311100 - Survey design services ## Release History - 20 Jul 2026 at 21:55 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/068469-2026 - 9 Feb 2026 at 11:02 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011290-2026 - 9 Feb 2026 at 10:19 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011263-2026 - 9 Feb 2026 at 04:24 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/011201-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/068469-2026 20th July 2026 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/011290-2026 9th February 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/011263-2026 9th February 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/011201-2026 9th February 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://atamis-1928.my.site.com/s/Welcome - https://www.health-family.force.com/s/Welcome - https://www.iwgc.org/ - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.selondonics.org/icb ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064ab9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-064ab9.json.