---
title: "Contact & Connect Telephony App"
ocid: "ocds-h6vhtk-064b96"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064b96"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-064b96.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-064b96.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SUNDERLAND CITY COUNCIL"
published: "2026-02-09"
---

# Contact & Connect Telephony App

Buyer: SUNDERLAND CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-064b96

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064b96)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-064b96.json)

## Summary

Sunderland City Council has recently completed the procurement of a Contact & Connect Telephony App, specifically designed to be used within adult social care services. This contract, valued at £88,022 with a gross amount of £105,626.40, was awarded through a direct procurement method below the threshold, without competition, highlighting its specialized needs. The contract commenced on 5th February 2026 and is set to conclude on 4th February 2027. The process falls under the goods category, and while the tender itself was primarily for transparency purposes, it serves as a critical asset in modernizing communication within social care in Sunderland, located in the UKC23 region.

This procurement presents an opportunity for businesses focusing on industry-specific software packages, particularly those aimed at social care sectors, to consider similar future contracts. Despite being awarded without competition, this contract underscores the demand for sophisticated telephony solutions in the public sector, suggesting potential growth for SMEs specialising in this niche. The involvement of CC2I LIMITED, a small to medium-sized enterprise based in Teddington, demonstrates that companies of this scale, with expertise in developing and implementing custom software solutions, have a competitive edge in catering to public authority needs across the UK.

## Notice

Please note this contract has already been awarded and is being published for transparency purposes only. Sunderland City Council has awarded a contract for the provision of a Contact & Connect Telephony App implemented in several adult social care services. The contract is for a period of 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011532-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 2 Feb 2026 |
| Contract period | 5 Feb 2026 - 4 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £88,022 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUNDERLAND CITY COUNCIL |
| Locality | SUNDERLAND |
| Post town | Sunderland |
| Postcode | SR1 3AA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Millfield |
| Westminster constituency | Sunderland Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CC2I |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 9 Feb 2026 at 16:21 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/011532-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/011532-2026
  9th February 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.sunderland.gov.uk
- https://cc2i.org.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064b96. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-064b96.json.