---
title: "ICT Managed Services Procurement"
ocid: "ocds-h6vhtk-064bb4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064bb4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-064bb4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-064bb4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ALPHA ACADEMIES TRUST"
published: "2026-05-05"
---

# ICT Managed Services Procurement

Buyer: ALPHA ACADEMIES TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-064bb4

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## Summary

The procurement process for the ICT Managed Services by Alpha Academies Trust, located in Stoke-On-Trent, involved a Competitive flexible procedure that aimed to find a new ICT partner to replace the expiring contract. The process, which reached the award stage by 17 April 2026, described services such as a service desk, technical and on-site support, network management, and cyber security management. The contract, with an initial value ranging from £672,010 to £806,412 for services, was awarded to RM Education Ltd and is set to commence on 30 October 2026, covering a term of three years with potential two-year extensions. The procurement and handover were planned to ensure seamless transition and continuity of services, with key deadlines being the expression of interest due by 11 March 2026 and the final signature set by 3 August 2026.

This tender represents significant business growth opportunities particularly for large ICT service providers and companies specializing in managed IT services, network management, and cyber security. Smaller businesses and SMEs also have potential opportunities, given the final stage bid participation. Companies with expertise in digital transformation and those offering flexible service models are well-positioned to meet the Trust's needs, as it seeks comprehensive support and strategic advisory services for long-term ICT planning. The engagement can provide the chosen supplier a platform for innovation, showcasing capability in providing both onsite and remote services and strategic ICT planning aligned with modern educational needs.

## Notice

This procurement has been initiated as the current ICT Managed Service contract is due to expire in November 2026. The Trust will have had a fully managed ICT service for 10 years by the time the current contract expires. Although the Trust is broadly happy with the current service model, it would like to explore if there are more flexible approaches to delivery while still maintaining the balance of onsite vs remote activities. The expectation is that the new contract will go live in October 2026 with a short handover period with the existing contract to smooth the transition. The Trust has no internal ICT resource, so the supplier is expected to act as the Trust's primary ICT partner. The procurement will include, but is not limited to, the following. * Service Desk operating 8:00-16:30 as a minimum * Technical Support (tier 2/3 support) to operate during the same time periods * On-site Support - support across all sites based on need and clearly identified priorities * Network Management - wired and wireless networks * Cyber Security Management - including management of risk and adherence to DfE Cyber Security Standards * Operations Management - management of Trust servers, both on-premises and cloud * Telephony - management of the Trust IP telephony systems * Relationship Management - operate as the front door to associated 3rd party systems, including biometrics, cashless catering, library systems and access control * Software Licence Management * Asset Management * Vision and Strategy - act as primary advisor to the Trust in the development of long-term ICT planning and strategy * Support with Digital Transformation - assist the Trust in embedding ICT developments * Contract Management - ensure the contract runs effectively with clear SLA/KPI monitoring and management * Hardware Refresh Management and Supply The term of the contract will be for a three-year initial agreement with two one-year extensions based on satisfactory performance. The maximum length that the contract will run, therefore, will be 60 months. The Trust will include a model contract as part of the tender pack; it is also open to receiving supplier model contracts as part of the submission. These will not be scored and are for information only. There will be a requirement for TUPE from the current supplier. The Trust has no internal IT resource.

### Lot Information

Lot 1

Renewal: The contract is envisaged as a three-year initial term with the option to extend by two further one-year extensions, making the maximum contract term five years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/041260-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Apr 2026 |
| Contract period | 30 Oct 2026 - 29 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,200,000 |
| Lots value | £1,200,000 |
| Awards value | £672,010 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ALPHA ACADEMIES TRUST |
| Additional buyers | ITSPIRE CONSULTING |
| Locality | STOKE-ON-TRENT |
| Post town | Stoke-on-Trent |
| Postcode | ST2 0GA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF13 South and West Derbyshire |
| Local authority | Amber Valley |
| Electoral ward | Ripley & Marehay |
| Westminster constituency | Amber Valley |
| Delivery location | TLG23 Stoke-on-Trent |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RM EDUCATION |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30200000 - Computer equipment and supplies
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 May 2026 at 19:27 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/041260-2026
- 9 Feb 2026 at 17:42 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011578-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/041260-2026
  5th May 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/011578-2026
  9th February 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-11684

## Notice URLs

- http://www.rm.com
- https://www.itspire.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064bb4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-064bb4.json.