---
title: "COV - Market Engagement for Independent Childrens Complaints Investigation 2026"
ocid: "ocds-h6vhtk-064c63"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064c63"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-064c63.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-064c63.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "COVENTRY CITY COUNCIL"
published: "2026-02-10"
---

# COV - Market Engagement for Independent Childrens Complaints Investigation 2026

Buyer: COVENTRY CITY COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-064c63

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064c63)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-064c63.json)

## Summary

Coventry City Council is currently engaging in the planning stage of a procurement process titled "Market Engagement for Independent Children's Complaints Investigation 2026". This contract seeks providers capable of delivering a comprehensive Children's Complaints service, supporting all stages of the external complaints process. Set within the public services industry category, this opportunity is located in Coventry, United Kingdom. Key dates include a scheduled engagement opportunity for providers to query the Council by 15th March 2026. The framework agreement for this service is expected to commence on 1st October 2026 and end on 30th September 2030, with the final tender notice anticipated by 29th May 2026. The estimated contract value is £200,000, with a gross amount of £240,000.

This tender represents a significant opportunity for businesses, especially those specialising in customer service or community and social services, to expand their portfolio with a four-year engagement. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly well-suited to compete, given the procurement's inclusivity for these entities. Engaging in this contract could provide a stable long-term partnership with Coventry City Council, offering a chance for sustained business growth within the public sector domain. Interested providers should prepare to engage with the Council during the planning stage to address any queries concerning this procurement opportunity.

## Notice

Coventry City Council are seeking providers to deliver our Children Complaints service, the providers will support with all stages of our external complaints process. Over the past 6 months Coventry have required 90 complaints to be investigated. Should you have any queries in relation to this opportunity please issue these via the correspondence function of the portal.

### Planning Information

Providers are being invited to engage with the Council with queries in relation to this procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011822-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | 29 May 2026 |
| Award date | Not specified |
| Contract period | 30 Sep 2026 - 30 Sep 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY CITY COUNCIL |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 98 - Other community, social and personal services

### Codes

- 79342300 - Customer services
- 98000000 - Other community, social and personal services

## Release History

- 10 Feb 2026 at 12:18 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/011822-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/011822-2026
  10th February 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064c63. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-064c63.json.