---
title: "Telephone Helpdesk Support"
ocid: "ocds-h6vhtk-064dab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064dab"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-064dab.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-064dab.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOMERSET NHS FOUNDATION TRUST"
published: "2026-02-11"
---

# Telephone Helpdesk Support

Buyer: SOMERSET NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-064dab

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064dab)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-064dab.json)

## Summary

The procurement process titled "Telephone Helpdesk Support" was initiated by Somerset NHS Foundation Trust to provide telephone helpdesk support services at Musgrove Park Hospital in Taunton, United Kingdom. This contract falls under the services category and relates to the telephone network maintenance industry. It has reached the award stage with its completion dated 2025-11-30, and the contract will run from 2025-12-01 to 2026-11-30. The procurement method was direct and classified as below threshold without competition, indicating a streamlined approach suitable for urgent or specific requirements. The contract was awarded to Gradwell Communications Limited, commencing on 2025-12-01.

This procurement offers substantial opportunities for businesses specialising in telecommunications services. Companies with a focus on telephone network or maintenance services would find this tender suitable given its specifications. Opportunities for business growth stem from the ongoing demand for reliable helpdesk support services in healthcare settings, and providers that can deliver high-quality support may leverage contracts like this into broader partnerships within the public health sector. Businesses that demonstrate efficiency and specialised expertise in telephone network maintenance would be well-positioned to participate in similar tenders in the future.

## Notice

Provision of Telephone Helpdesk Support for Somerset NHS Musgrove Park Hospital site

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012321-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Nov 2025 |
| Contract period | 1 Dec 2025 - 30 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £33,660 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOMERSET NHS FOUNDATION TRUST |
| Locality | TAUNTON |
| Post town | Taunton |
| Postcode | TA1 5DA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK62 Somerset |
| Local authority | Somerset |
| Electoral ward | Bishop's Hull & Taunton West |
| Westminster constituency | Taunton and Wellington |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRADWELL COMMUNICATIONS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 50 - Repair and maintenance services

### Codes

- 32551400 - Telephone network
- 50334110 - Telephone network maintenance services

## Release History

- 11 Feb 2026 at 11:53 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/012321-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/012321-2026
  11th February 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-064dab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-064dab.json.