---
title: "LDC & EBC - Tenant Satisfaction Measures"
ocid: "ocds-h6vhtk-0652f0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0652f0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0652f0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0652f0.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "EASTBOURNE BOROUGH COUNCIL"
published: "2026-02-12"
---

# LDC & EBC - Tenant Satisfaction Measures

Buyer: EASTBOURNE BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-0652f0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0652f0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0652f0.json)

## Summary

Eastbourne Borough Council and Lewes District Council have initiated an active procurement process for the project titled "LDC & EBC - Tenant Satisfaction Measures," under the tender stage as of 12th February 2026. This procurement falls within the service category, specifically targeting the methodologies for tenant satisfaction surveys. It is regionalised to UKJ22 within the United Kingdom. The tender is open below the threshold in terms of competition, and the procurement method is detailed as open. Interested parties have until 11th March 2026 to submit their proposals, with the contract period slated to commence on 1st April 2026.

This tender offers significant opportunities for businesses specialising in survey and data collection services, particularly for firms experienced in social housing tenant engagement. The project aims to provide tools for tenant scrutiny and insights into landlord performance, aligning with regulatory standards. Companies that excel in providing quality solutions to enhance tenant satisfaction and who have expertise with the Regulator of Social Housing’s requirements for transparency and accountability will find this contract advantageous for growth. The calculated value of the service procurement amounts to £150,000, inviting competitive offers based on a quality-focused award criteria where 60% relies on solution efficacy.

## Notice

Lewes District and Eastbourne Borough Councils wish to invite quotes for the supply of services in respect of conducting Tenant Satisfaction Surveys of Council tenants in a prescribed way. This is called the Tenant Satisfaction Measures (TSM). Tenant Satisfactions Measures have to be collected by Social Landlords according to requirements set by the Regulator of Social Housing in the Transparency, Influence and Accountability Standard. TSMs are intended to be a tool which allows tenants to scrutinise their landlord's performance, provide insights to landlords on where they can improve their services, and provide a source of intelligence to the regulator on how far landlords are meeting the outcomes of the new consumer standards. The regulatory framework for social housing in England underpins the collection of TSM data and include information from tenant surveys and management information held by landlords on areas including repairs and maintenance, complaints and engagement, respectful and helpful engagement and building safety. The first national results were published in 2024 and will continue to be published annually by the Regulator to support their operational approach to regulating the consumer standards set out in the regulatory framework for social housing in England.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/013015-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Feb 2026 |
| Submission deadline | 11 Mar 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | £150,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EASTBOURNE BOROUGH COUNCIL |
| Additional buyers | LEWES DISTRICT COUNCIL |
| Locality | EASTBOURNE |
| Post town | Brighton |
| Postcode | BN21 4UG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Lewes |
| Electoral ward | Lewes Bridge |
| Westminster constituency | Lewes |
| Delivery location | TLJ22 East Sussex CC |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311210 - Telephone survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 12 Feb 2026 at 15:10 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/013015-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/013015-2026
  12th February 2026 - Tender notice on Find a Tender

## Notice URLs

- https://in-tendhost.co.uk/sesharedservices/aspx/Home
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0652f0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0652f0.json.