---
title: "009378 - CRM System for North East Museums - Market Engagement"
ocid: "ocds-h6vhtk-065467"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065467"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-065467.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-065467.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NEWCASTLE CITY COUNCIL"
published: "2026-02-13"
---

# 009378 - CRM System for North East Museums - Market Engagement

Buyer: NEWCASTLE CITY COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-065467

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## Summary

Newcastle City Council, a sub-central government public authority in the United Kingdom, is currently in the planning stage of a procurement process for a Customer Relationship Management (CRM) System intended for North East Museums. This process focuses on gathering market intelligence to inform a potential contract opportunity for services related to software package and information systems, software programming and consultancy services, and data services. Interested suppliers are invited to participate in preliminary market engagement activities, such as completing a questionnaire and attending demonstration meetings. Updates will be available on the Open UK platform, with feedback potentially influencing the commissioning strategy. Important dates include the deadline for engagement on 24th February 2026, with the contract period scheduled from July 2026 to June 2029. The location for service delivery is within the UKC2 region.

This procurement initiative presents a growth opportunity for businesses specialising in CRM Systems and related software services, including small and medium-sized enterprises (SMEs), as they have been highlighted as suitable candidates. The engagement focuses on suppliers that can offer functionality and capability enhancements, thus encouraging innovation and customised solutions in CRM technology for museums. Companies in the software development, data services, and consultancy sectors stand a great chance of benefiting from this tender, as collaboration with the council could lead to future partnerships and access to broader markets within the public sector.

## Notice

North East Museums wishes to engage with suppliers and consider a full range of options for CRM Systems functionality and capability. This market intelligence will provide the Authority with the necessary information to inform our commissioning model for any potential contract opportunity for these services. Consultation will consist of a Questionnaire, and potential demonstration meetings. All updates will be posted via: Open: https://www.open-uk.org/ Project Reference: 009378 - CRM System for North East Museums - Market Engagement Project # OPEN2026290

### Planning Information

This market intelligence will help inform the scope of a potential contract. All updates will be posted via
Open: https://www.open-uk.org/
Consultation will consist of a Questionnaire, and potential demonstration meetings. All supplier feedback submitted within the questionnaire will be considered within the Authority's commissioning strategy.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/013648-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | 24 Feb 2026 |
| Award date | Not specified |
| Contract period | 30 Jun 2026 - 30 Jun 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE CITY COUNCIL |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 8QH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC2 Northumberland, and Tyne and Wear |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72200000 - Software programming and consultancy services
- 72300000 - Data services

## Release History

- 13 Feb 2026 at 18:27 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/013648-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/013648-2026
  13th February 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.newcastle.gov.uk/
- https://www.open-uk.org/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065467. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-065467.json.