---
title: "(H0796) Provision of Expert Consultancy Services for Embedding Compassionate Leadership and Culture in NHS Wales"
ocid: "ocds-h6vhtk-0654a6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0654a6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0654a6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0654a6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HEALTH EDUCATION AND IMPROVEMENT WALES (HEIW)"
published: "2026-02-16"
---

# (H0796) Provision of Expert Consultancy Services for Embedding Compassionate Leadership and Culture in NHS Wales

Buyer: HEALTH EDUCATION AND IMPROVEMENT WALES (HEIW)  
Current stage: Award  
OCID: ocds-h6vhtk-0654a6

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0654a6.json)

## Summary

Health Education and Improvement Wales (HEIW) has completed a procurement process, awarding a contract to Michael West and Associates for consultancy services aimed at embedding compassionate leadership and cultural transformation within NHS Wales. This initiative is aligned with HEIW's objectives set forth by the 2025 remit letter from the Welsh Government. Located in Cardiff, the procurement falls under the category of "Education and training services" in the healthcare sector, with services to be delivered within the UK region. Although the procurement was below the threshold and undertaken without competition, the contract runs from 16 April 2025 to 15 April 2027 with a possible extension until 2028.

This tender presents growth opportunities in the consultancy and training sectors, particularly for small and medium enterprises (SMEs) with expertise in leadership development and cultural transformation within healthcare environments. Specialising in human resources and management development, such businesses can leverage this contract to enhance their portfolio in the field of healthcare consultancy services. The approach taken by HEIW highlights the potential for future engagements in similar projects that demand expertise in compassionate leadership and staff retention strategies. As a direct procurement method was used, businesses focusing on offering high-quality niche consultancy services could benefit from understanding and strategically positioning themselves within this domain.

## Notice

Health Education and Improvement Wales (HEIW) awarded a contract via Single Tender Action to Michael West and Associates for the provision of expert consultancy services to support the embedding of compassionate leadership and culture across NHS Wales. This work aligns with HEIW's 2025 remit letter from the Welsh Government, focusing on leadership development, staff retention, and cultural transformation within the healthcare system. The contract will run from the date awarded for two years, with a possible 12-month extension.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/013753-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Apr 2025 |
| Contract period | 15 Apr 2025 - 15 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £90,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEALTH EDUCATION AND IMPROVEMENT WALES (HEIW) |
| Additional buyers | NHS WALES SHARED SERVICES PARTNERSHIP (HOSTED BY VELINDRE UNIVERSITY NHS TRUST) |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF15 7QQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Taff's Well |
| Westminster constituency | Cardiff North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MICHAEL WEST AND ASSOCIATES |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 16 Feb 2026 at 11:19 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/013753-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/013753-2026
  16th February 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0654a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0654a6.json.