--- title: "GOV Voice" ocid: "ocds-h6vhtk-06551d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06551d" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06551d.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06551d.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "DEPARTMENT FOR SCIENCE, INNOVATION & TECHNOLOGY" published: "2026-05-29" --- # GOV Voice Buyer: DEPARTMENT FOR SCIENCE, INNOVATION & TECHNOLOGY Current stage: Tender OCID: ocds-h6vhtk-06551d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06551d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06551d.json) ## Summary The Department for Science, Innovation & Technology is initiating a procurement process for the "GOV Voice" programme, focusing on deploying an AI-enabled voice capability across government contact services. The procurement, which is at the tender stage, aims to modernise public sector communication by employing generative AI voice technology. The contract falls under the industry category of interactive voice response software and IT software packages, and it will be implemented across the United Kingdom. The competitive flexible procedure will first evaluate suppliers through their response to a Stage 1 Procurement Selection Questionnaire by 23 June 2026, with a final award expected by 30 June 2026. The contract, valued at £9,000,000, is set to commence on 14 September 2026, with the potential to extend up to three years. This tender presents significant opportunities for businesses specialising in AI-driven communication solutions, particularly those offering scalable, interoperable platforms. Companies experienced in deploying voice AI technology that enhances service delivery across governmental contexts would find this procurement highly compatible. The process encourages participation from SMEs and VCSEs, emphasising flexibility in solution offerings and financial viability. Engaging in the GOV Voice project could enable businesses to align their offerings with strategic government initiatives, potentially opening doors to further collaborations across various public sector organisations and enhancing visibility in government technology markets. ## Notice The Gov Voice programme, led by the Department for Science, Innovation and Technology, is focused on establishing a cross-government, AI-enabled voice capability to modernise how citizens interact with public sector contact services. It centres on deploying generative AI voice technology as a core component of a more integrated and consistent approach to service delivery across organisations. A key aim of the programme is to enhance the overall citizen experience by enabling automated handling of routine enquiries. This approach is designed to reduce wait times, improve accessibility, and provide quicker resolutions for common queries, supporting a more responsive interface with government services. Alongside these user benefits, the programme introduces a reusable and scalable platform that can be adopted across multiple organisations. By providing a centrally assured solution, it reduces duplication of effort and enables a more efficient, coordinated model for delivering voice-based services at scale. Crucially, while led centrally, Gov Voice is intended to be applicable across the whole public sector landscape, enabling adoption by central government departments, local government organisations, and Arm's Length Bodies (ALBs) to provide a consistent, interoperable voice capability that can operate securely within government environments and scale across multiple services. ### Lot Information Lot 1 Renewal: This contract will be for an inital period of 12 months with extension options of 2 x1 years (24 months); bringing hte maximum duration of this agreement to 3 years (36 months) ### Planning Information Organisations interest in participating in this pre-market engagement must contact commissioning-digital@dsit.gov.uk to access the pre-market engagement document. Organisation participating will be required to submit a response to the Departments Questionnaire by 12:00 Noon Monday 2nd March 2026. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/051014-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Selective | | Procurement method details | Competitive flexible procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 May 2026 | | Submission deadline | 16 Jun 2026 | | Future notice date | 2 Mar 2026 | | Award date | Not specified | | Contract period | 13 Sep 2026 - 14 Sep 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £9,000,000 | | Lots value | £9,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT FOR SCIENCE, INNOVATION & TECHNOLOGY | | Locality | LONDON | | Post town | South West London | | Postcode | SW1A 2EG | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48512000 - Interactive voice response software package - 48517000 - IT software package ## Release History - 29 May 2026 at 15:34 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/051014-2026 - 16 Feb 2026 at 15:09 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/013927-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/051014-2026 29th May 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/013927-2026 16th February 2026 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/Attachment/A-16969 ## Notice URLs - https://beisgroup.ukp.app.jaggaer.com/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06551d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06551d.json.