--- title: "NHS Urgent & Emergency Care (UEC) Managed Telephony Services" ocid: "ocds-h6vhtk-0655b6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0655b6" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0655b6.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0655b6.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "NHS ENGLAND" published: "2026-02-17" --- # NHS Urgent & Emergency Care (UEC) Managed Telephony Services Buyer: NHS ENGLAND Current stage: Planning OCID: ocds-h6vhtk-0655b6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0655b6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0655b6.json) ## Summary NHS England is currently in the planning stage for a procurement process concerning NHS Urgent & Emergency Care (UEC) Managed Telephony Services. This initiative involves preliminary market engagement to explore potential service delivery and commercial models for the NHS 111, 119, and 999 managed telephony infrastructure across England. The industry falls under telecommunications services, encompassing telecommunications network, communications infrastructure, and related areas. The planning process includes a market engagement session scheduled for 14th May 2026 in London, with interest submissions due by 10th March 2026. This stage will gather insights to inform future procurement expected to commence in 2027/28, aiming for contract implementation from 2029 to 2033. NHS England is tasked with the procurement, having planned multiple sessions to engage potential suppliers. This tender presents significant opportunities for businesses specialising in telecommunication services, particularly those with capabilities in hosting, intelligent call routing, and cloud services for contact centres. Companies adept in innovations like Natural Language Processing and video consultation services will also find this a suitable opportunity. Participation in the market engagement is voluntary and non-binding, allowing businesses to influence the direction of future procurements without commitment. Such engagement allows suppliers to understand the needs of a prominent public authority and align their offerings with impending requirements. Organisations interested in expanding their footprint in the public health sector and robust telephony infrastructure will benefit greatly from participating in this process. ## Notice NHS England is undertaking preliminary market engagement to inform the potential development of a future procurement for NHS 111, 119 and 999 National Managed Telephony Infrastructure Services pending a procurement for the required and related services, anticipated to be conducted during 2027/28. For the purposes of the engagement, the services are separated into the following Lots. Lot A - Hosting and Routing Hosting and intelligent routing of NHS 111 calls to Integrated. Urgent Care providers based on location across the NHS in England including Devolved Administrations and Crown Dependency organisations as required. Hosting of the National Pandemic Flu Service (NPFS). Hosting and intelligent routing of NHS 119. Automation of 111 and 119 call flows via Natural Language Processing. Video Consolation. British Sign Language (BSL) interpreting services. Lot B - Contact Centre as a Service (CCaaS) - Cloud Services A single virtual contact centre for 111. Transiting / routing 999 calls and collecting real time data from local ambulance services to render on a dashboard and inform to inform automated routing decisions. Telephone infrastructure services for several NHS Providers. Participation in this preliminary market engagement is voluntary and non binding, not a commitment to procure, not part of any formal evaluation and not a condition of participation in any future procurement. No supplier will be advantaged or disadvantaged by choosing to participate or not participate. Any future procurement (if progressed) will be conducted in line with applicable public procurement legislation. The estimated contract dates are not defined at this stage, therefore the dates indicated in the Notice are for illustrative purposes only. ### Planning Information The intended engagement aims to inform the market on the scope of service requirements including potential delivery and commercial models, key risks, constraints, and to explore available solutions, innovation and social value offerings available in the market. The market engagement will be undertaken through a single or series of multi-supplier engagement session and potential follow-up Request For Information (RFI) process. The information gathered will be used to support internal planning and decision making. To engage in the intended market engagement proposed for the 14th May 2026 in London, you are required to submit your interest and suitability via the NHS England’s e-Tendering portal, Atamis by the closing date, following which NHS England will contact engaged parties directly with further details. The project on which to register can be found on Atamis by searching for C416100 Market Engagement - NHS 111 NHS Managed Services Telephony Infrastructure. To register on the NHS England’s e-Tendering portal and to access this opportunity, please go to https://health-family.force.com/s/Welcome. You can then search for the opportunity and access any further information. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/014178-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Feb 2026 | | Submission deadline | Not specified | | Future notice date | 10 Mar 2026 | | Award date | Not specified | | Contract period | 1 Jan 2029 - 31 Dec 2033 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ENGLAND | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 8UG | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI45 Lambeth | | Local authority | Lambeth | | Electoral ward | Waterloo & South Bank | | Westminster constituency | Vauxhall and Camberwell Green | | Delivery location | Not specified | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 50 - Repair and maintenance services - 64 - Postal and telecommunications services ### Codes - 32412000 - Communications network - 32412100 - Telecommunications network - 32424000 - Network infrastructure - 32571000 - Communications infrastructure - 50334110 - Telephone network maintenance services - 64200000 - Telecommunications services - 64210000 - Telephone and data transmission services - 64215000 - IP telephone services ## Release History - 17 Feb 2026 at 10:47 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/014178-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/014178-2026 17th February 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://health-family.force.com/s/Welcome - https://www.england.nhs.uk/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0655b6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0655b6.json.