---
title: "Mental Wellbeing Support Helpline 2026"
ocid: "ocds-h6vhtk-065817"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065817"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-065817.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-065817.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TORBAY COUNCIL"
published: "2026-03-10"
---

# Mental Wellbeing Support Helpline 2026

Buyer: TORBAY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-065817

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065817)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-065817.json)

## Summary

The procurement process initiated by Torbay Council for the "Mental Wellbeing Support Helpline 2026" has reached the contract award stage. This service operates within the health and social work services category, providing vital mental wellbeing support for Torbay residents. The contract, with a total value of £785,679 and spanning from 31 July 2026 to 30 July 2028, has been awarded to AGE UK TORBAY. Located in Torquay, Torbay Council aims to ensure a seamless transition of service, requiring the winning supplier to manage a TUPE transfer by 1 April 2026. The procurement, driven by the Expression of Interest process, was conducted under limited competition due to its classification below the threshold, with specific requirements for trauma-informed care.

This tender presents a significant opportunity for businesses specialising in health and social services, particularly those able to offer person-centred and trauma-informed care. With the award already granted to AGE UK TORBAY, SME operators similar in scale may consider future procurement activities with Torbay Council, especially those able to deliver services within the specified region and under similar terms. This contract allows potential suppliers to expand their footprint in the UKK42 region, promoting growth in service delivery capabilities and collaborative ventures with local governmental bodies. Opportunities for extension beyond the initial contract period further enhance the potential for sustained business growth in this sector.

## Notice

An Expression of Interest process preceded this opportunity. The EOI was advertised via a UK2 Preliminary Market Engagement Notice. As advised within the EOI, only those Applicants who completed and submitted and Expression of Interest document were invited to take part in this opportunity. The Council is seeking a supplier who can provide timely, needs-based, person-centred, and trauma-informed mental wellbeing support to Torbay residents, who seek help via the Torbay Community Helpline from 31 July 2026 to 30 July 2028. This is not a new service and therefore any provider must have the capability and capacity to transfer both the functions and the staff (via TUPE transfer) for the 01 April 2026 should this be required. This procurement follows on from the recent Expression of Interest process, and includes only those Providers who expressed their interest and completed and submitted an Expression of Interest document, during October 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021221-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Feb 2026 |
| Contract period | 30 Jul 2026 - 30 Jul 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £654,732 |
| Contracts value | £654,732 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORBAY COUNCIL |
| Locality | TORQUAY |
| Post town | Torquay |
| Postcode | TQ1 3DR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK42 Torbay |
| Local authority | Torbay |
| Electoral ward | Tormohun |
| Westminster constituency | Torbay |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AGE UK TORBAY |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 10 Mar 2026 at 10:39 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/021221-2026
- 19 Feb 2026 at 12:52 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/015208-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/021221-2026
  10th March 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/015208-2026
  19th February 2026 - Contract award notice on Find a Tender

## Notice URLs

- http://www.ageuktorbay.org.uk
- http://www.torbay.gov.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065817. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-065817.json.