---
title: "SaaS Respond - Corporate Complaints solution (TRANSPARENCY NOTICE)"
ocid: "ocds-h6vhtk-0658a6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0658a6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0658a6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0658a6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL"
published: "2026-02-19"
---

# SaaS Respond - Corporate Complaints solution (TRANSPARENCY NOTICE)

Buyer: CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0658a6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0658a6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0658a6.json)

## Summary

The City of Bradford Metropolitan District Council is engaged in a procurement process titled "SaaS Respond - Corporate Complaints solution," focusing on IT services within the public authority sub-central government sector. The procurement method is direct and falls below the threshold, thus conducted without competition. Situated in Bradford, UK, the process is in the award stage as of 19th February 2026, with a contract period beginning on 1st April 2026 and concluding on 31st March 2027. A significant milestone deadline for the future signature of the contract is scheduled for 6th March 2026.

This tender presents business growth opportunities for IT service firms that specialise in consulting, software development, and support, particularly for businesses operating within the SaaS sector. With Respond Group Limited (UK) dba Aptean identified as the supplier, small and medium enterprises (SMEs) could find a foothold in offering additional services since options for more licences are available during the contract period. The tender appeals to businesses equipped to meet public sector needs, fostering innovation within the corporate complaints management domain.

## Notice

Annual licence, support and maintenance of the current Corporate Complaints solution (PLEASE NOTE THIS IS A TRANSPARENCY NOTICE)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015446-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Feb 2026 |
| Contract period | 1 Apr 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £28,369 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL |
| Locality | BRADFORD |
| Post town | Bradford |
| Postcode | BD1 1HX |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | City |
| Westminster constituency | Bradford West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESPOND GROUP LIMITED (UK) DBA APTEAN |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 19 Feb 2026 at 16:47 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/015446-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/015446-2026
  19th February 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.bradford.gov.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0658a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0658a6.json.