---
title: "Omni Channel Contact Centre Solution"
ocid: "ocds-h6vhtk-0658c4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0658c4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0658c4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0658c4.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "CARE QUALITY COMMISSION"
published: "2026-02-20"
---

# Omni Channel Contact Centre Solution

Buyer: CARE QUALITY COMMISSION  
Current stage: Planning  
OCID: ocds-h6vhtk-0658c4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0658c4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0658c4.json)

## Summary

The procurement process initiated by the Care Quality Commission (CQC) is currently at the planning stage, with an Omni Channel Contact Centre Solution being sought. Categorised within the Software package and information systems industry, this tender is positioned under 'goods' and outlines a potential framework agreement as the sourcing method. The procurement is centralised within the UK, specifically Newcastle upon Tyne, with an estimated gross value of £1,310,104.27. Key dates include a future notice planned for 1 April 2028, and the contract period is set between 3 April 2029 to 31 March 2031, with potential renewal extending until 31 March 2033.

This tender presents significant business growth opportunities, particularly attractive for SMEs with software package solutions to advance the CQC's contact centre capabilities. Businesses specialising in omni-channel software solutions and those experienced in executing framework agreements are well-suited to compete. Engaging in this contract could enhance industry presence within public sector software systems, offering long-term collaboration potential through its renewal provisions. The planned pipeline notice allows companies to prepare strategically for upcoming competitive bidding, securing a foothold in governmental procurement processes.

## Notice

This is a UK1 Pipeline Notice. Contact Centre Software requirement for CQCs Omni channel solution. Planned Sourcing route: Call-off from a framework agreement

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015497-2026 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | 1 Apr 2028 |
| Award date | Not specified |
| Contract period | 2 Apr 2029 - 31 Mar 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,091,753 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 20 Feb 2026 at 09:18 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/015497-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/015497-2026
  20th February 2026 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0658c4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0658c4.json.