---
title: "WP4165 Microsoft Unified Support Services"
ocid: "ocds-h6vhtk-065a0c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065a0c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-065a0c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-065a0c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WALSALL COUNCIL"
published: "2026-02-23"
---

# WP4165 Microsoft Unified Support Services

Buyer: WALSALL COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-065a0c

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## Summary

Walsall Council, a regional or local authority in the United Kingdom, has completed a contracting process for the provision of Microsoft Unified Support Services. The procurement falls within the services category, with a focus on software consultancy services (CPV code 72266000), highlighting the Council's need for a comprehensive support solution for Microsoft technologies. The contract, valued at £411,663, was awarded to Microsoft Limited, a large-scale supplier based in Reading, UK. The contract signing occurred on 28th January 2026. This specific procurement was initiated without a prior call for competition under a limited award procedure, justified by the availability of only one suitable provider for the Council’s needs.

This tender offers significant opportunities for businesses capable of providing specialized IT support and services tailored to large-scale Microsoft environments. Companies that excel in software consultancy, especially those that can propose creative solutions for system resilience and CX in public sector IT, will find this sector particularly fertile for growth. The procurement illustrates a demand for direct, time-sensitive support services, and expertise in utilising Microsoft technology platforms effectively, which could appeal to businesses with similar services ready for deployment in collaborative public sector projects.

## Notice

Software consultancy services

### Lot Information

Lot 1

The Council now requires an equivalent modern and comprehensive support solution for the full Microsoft product set. Core components of the Council's technology environment, such as user authentication, rely entirely on Microsoft platforms. For example, all user logins are held within Azure Active Directory. If Azure Active Directory were to fail, staff would be unable to access the Council's network, which would in turn block access to all systems including the critical systems listed above. It is therefore essential that the Council can access direct, timely and authoritative support from Microsoft at any time in order to prevent, mitigate or quickly resolve any major issues. The Council needs a support agreement for Microsoft technologies and services to ensure continuity of service. The support agreement shall provide: 24/7 technical support; giving the Council direct access to Microsoft Support Services which will respond to critical issues within 30 minutes. as needed advisory services on-demand (customer initiated) health assessments and operational surveys Technical training paths (customer initiated) In addition, the support agreement will provide: An Enhanced Designated Engineering (EDE) for 200 hours which can be used to help the Council to get the most value from existing and future investment in Microsoft technology. The Council will proactively contract manage usage of this through monthly reporting and ensure value for money is obtained. 120 Hours Access to Microsoft's Dart -Detection and Response Team, is a specialized cybersecurity unit within Microsoft that focuses on incident response and proactive security services. A sub-2-hour response time is within the SLA, hours may also be used proactively (previously this was a separate product quoted at 100K per annum) 2 Days of custom workshops on any subject In year 1 a series of delivery focused AI workshops designed to accelerate adoption and maximize the value of Microsoft 365 Copilot

### Procurement Information

There is only one provider that meets the needs of the Council for these services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016039-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Jan 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £411,663 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WALSALL COUNCIL |
| Locality | WALSALL |
| Post town | Walsall |
| Postcode | WS1 1TP |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG38 Walsall |
| Local authority | Walsall |
| Electoral ward | St Matthew's |
| Westminster constituency | Walsall and Bloxwich |
| Delivery location | TLG38 Walsall |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MICROSOFT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72266000 - Software consultancy services

## Release History

- 23 Feb 2026 at 12:34 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016039-2026

## Notice URLs

- https://go.walsall.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065a0c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-065a0c.json.