--- title: "Facilities Management Services" ocid: "ocds-h6vhtk-065a39" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065a39" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-065a39.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-065a39.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "THAMES WATER UTILITIES LIMITED" published: "2026-02-23" --- # Facilities Management Services Buyer: THAMES WATER UTILITIES LIMITED Current stage: Tender OCID: ocds-h6vhtk-065a39 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065a39) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-065a39.json) ## Summary The procurement process for Facilities Management Services is being conducted by Thames Water Utilities Limited. The tender is in the active stage and is categorised under services within the utilities special regime. The tender entails four lots across regions UKI and UKJ, covering facilities management, security, catering, and vending services. Each lot will be awarded to one supplier for an initial five-year term beginning April 2027. Key deadlines include the submission of the PSQ by 10:00 am on 23 March 2026. Thames Water reserves the right to adjust award criteria and seeks long-term partnerships to improve their services across multiple locations in the United Kingdom. This tender offers substantial business growth opportunities for organisations specialising in facilities management, security services, catering, and vending services. The procurement method is selective, with a competitive flexible procedure identified to foster competitive bidding. With a considerable gross value of £192 million, suppliers can secure contracts across various sites, enhancing their footprint in the UK market. Suitable for SMEs, the contract potentially enables participants to receive awards from multiple lots, thereby maximising business reach and solidifying client relationships with Thames Water Utilities Limited over an extended term. Small to medium-sized enterprises with relevant industry experience stand to benefit significantly from this strategic partnership opportunity. ## Notice We are looking for one or more partners to deliver the following services: Lot 1 - Facilities Management - including cleaning, helpdesk, building maintenance and minor works Lot 2 - Security Guards - static guarding to mainly 29 operational and corporate sites plus adhoc security guarding as required Lot 3 - Catering across 3 corporate sites Lot 4 - Vending services - supply, stocking and maintenance of hot drink and can/snack machines across 18 operational and corporate sites. Each lot to be awarded to one supplier but suppliers can be successful for more than one lot. Facilities Management services vary significantly by site but touch all of our 3,935 sites to some extent as it includes a lot of our compliance responsibilities as well as reactive call-out services. All 4 lots will be awarded for an initial 5 year term as we want suppliers to work with us for the long term to deliver sustainable improvements to our estate and help us make a difference. Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is Monday 23 March 2026, at 10:00 am . ### Lot Information Facilities Management This facilities management lot encompasses both soft and hard services at nearly 4,000 sites across the Thames Water region to various extents. For example 102 sites require cleaning, 144 require HVAC maintenance, 812 sites require asbestos surveys, 854 sites require legionella testing, 94 sites require fire system maintenance and all sites may require reactive call-outs. In addition to site-based activities, we also have 113 water fountains and 19 public spaces we need you to clean and maintain across London City. We require one supplier to directly deliver or manage subcontractors to deliver the entire range of services and to staff a helpdesk to manage incoming calls/requests and site access management. We are looking for a proactive supplier who can work with us to generate and implement ideas on how to ensure compliance and improve standards on our sites. Note that minor reactive work is included in the scope of this lot up to a maximum of PS15,000 per project which will be directly awarded. Options: The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document. Renewal: Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years. Security guard services We are looking for one security partner to work with us to provide security guards across a range of permanent Thames Water locations as well as surge guarding and adhoc support in times of security events both on and off Thames Water sites. We currently have static guards on 29 sites including operational and corporate office sites who mainly manage access control for our staff, our visitors and our contractors during site opening hours. In addition we have events on sites such as broken access control and in public places such as guarding bottled water stations which require temporary guarding, sometimes taking over from our emergency mobile patrols. Please note that NSI Silver is a mandatory requirement. Options: The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document. Renewal: Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years. Catering services We are looking for a catering provider to work with us to offer a subsidised coffee, snack and hot meal provision in our three main office buildings: two in Reading and one in Swindon town centre. We require the provider to provide breakfast, lunch and snacks to our office-based staff as well as hospitality services if required on site. The catering provider will be responsible for waste segregation, providing consumables and maintaining Thames Water-owned catering equipment. Options: The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document. Renewal: Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years. Vending services We are looking for one vending supplier to provide us with a fully managed service for hot drink and snack/can vending to include machine provision, replenishment, cleaning and maintenance across 18 corporate and operational sites for at least five years. Options: The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document. Renewal: Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/016112-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive flexible procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 23 Feb 2026 | | Submission deadline | 16 Mar 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2027 - 31 Mar 2032 | | Recurrence | 2034-01-11 | ## Values | Field | Value | | --- | --- | | Tender value | £160,000,000 | | Lots value | £159,190,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THAMES WATER UTILITIES LIMITED | | Locality | READING | | Post town | Reading | | Postcode | RG1 8DB | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ16 Berkshire West | | Local authority | Reading | | Electoral ward | Thames | | Westminster constituency | Reading Central | | Delivery location | TLI London, TLJ South East (England) | ## CPV Codes ### Divisions - 42 - Industrial machinery - 55 - Hotel, restaurant and retail trade services - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 90 - Sewage, refuse, cleaning and environmental services ### Codes - 42933000 - Vending machines - 42968100 - Drinks dispensers - 55520000 - Catering services - 79710000 - Security services - 79993000 - Building and facilities management services - 90919100 - Cleaning services of office equipment ## Release History - 23 Feb 2026 at 14:16 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016112-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/016112-2026 23rd February 2026 - Tender notice on Find a Tender ## Notice URLs - https://forms.office.com/e/kxQC19vt7x - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065a39. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-065a39.json.