---
title: "Operator Console"
ocid: "ocds-h6vhtk-065afa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065afa"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-065afa.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-065afa.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NATIONAL ENERGY SYSTEM OPERATOR LIMITED"
published: "2026-02-24"
---

# Operator Console

Buyer: NATIONAL ENERGY SYSTEM OPERATOR LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-065afa

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## Summary

The procurement process involves the National Energy System Operator Limited, a public body based in Wokingham, UK, engaging in the design, implementation, and support of an Operator Console solution. The tender, classified under IT services, was completed in the award stage on 24th February 2026, with the contract signed on 18th February 2025. This procurement, focused on deploying the solution across three sites, was conducted through a Further Competition under the Crown Commercial Service RM6098 Dynamic Purchasing System. The tender did not require prior publication due to its structure under the DPS regulations, and the awarded supplier is PROAV LIMITED. The overall procurement value amounts to £2,540,036.79.

This tender presents significant opportunities for businesses specialising in IT services, particularly those with capabilities in software development, networking, and system implementation. Firms capable of providing resilient connectivity and user-specific console layouts would be well-suited for this contract. The long-term support service requirement, extending over eight years, points to substantial business growth potential, particularly for medium to large enterprises with a robust operational support infrastructure. The tender emphasises quality over cost, with award criteria heavily weighted towards quality at 75%, making it ideal for businesses that can deliver high-standard technological solutions. The project provides a pathway for establishing a strong client relationship with the National Energy System Operator Limited, a key player in utilities within the UK.

## Notice

Design, Implementation and Support of the Operator Console solution as per the below: * Provision of a detailed solution design including the following components: * Operator Console desktop * 'Single pane of glass' display across monitors plus a touchscreen & stylus-enabled display sitting at the tabletop level * Seamless interaction and interoperability across a wide range of applications and networks within the 'single pane of glass' concept * No physical KVM or manual display-switching; the solution must be compatible with a single keyboard/mouse * Configurable role-based and user-based personalization of display layouts * Retention of existing physical telephony with capability to migrate to soft client, with the necessary headset connection at each console * Network connectivity as required within console, between consoles and from consoles to comms-room sources. * Design patterns to support extensibility of the solution onto additional desks or to additional control rooms at a future date * Implementation of Operator Console solution: * Deployment of desktop infrastructure (e.g. keyboard, mouse, displays, controllers, networking) onto existing ENCC physical desktops. * Deployment of end-user compute and associated hardware. This may be deployed under the control room desks or racked in a comms room environment, and we would like to explore both options as part of this RFP. * Deployment of highly-resilient connectivity between consoles and compute infrastructure (utilising existing networking suppliers). Strictly Confidential 4 * Implementation of the console across 3 sites: Control Room 1, Control Room 2 and the Control Training Unit. Please note that Control Room 1 and the Control Training Unit are at the same physical site, but different building areas, and Control Room 2 is at a separate physical site. * Early Life Support (ELS) period during the first 12 weeks following the project golive OR until agreed exit criteria are satisfied * Support of Operator Console solution * Provision of second-line support, on an 8-year time horizon as per the Agreement stated below. * 24-hour operational support including on-site response where required

### Lot Information

Lot 1

Design, Implementation and Support of the Operator Console solution as per the below: * Provision of a detailed solution design including the following components: * Operator Console desktop * 'Single pane of glass' display across monitors plus a touchscreen & stylus-enabled display sitting at the tabletop level * Seamless interaction and interoperability across a wide range of applications and networks within the 'single pane of glass' concept * No physical KVM or manual display-switching; the solution must be compatible with a single keyboard/mouse * Configurable role-based and user-based personalization of display layouts * Retention of existing physical telephony with capability to migrate to soft client, with the necessary headset connection at each console * Network connectivity as required within console, between consoles and from consoles to comms-room sources. * Design patterns to support extensibility of the solution onto additional desks or to additional control rooms at a future date * Implementation of Operator Console solution: * Deployment of desktop infrastructure (e.g. keyboard, mouse, displays, controllers, networking) onto existing ENCC physical desktops. * Deployment of end-user compute and associated hardware. This may be deployed under the control room desks or racked in a comms room environment, and we would like to explore both options as part of this RFP. * Deployment of highly-resilient connectivity between consoles and compute infrastructure (utilising existing networking suppliers). Strictly Confidential 4 * Implementation of the console across 3 sites: Control Room 1, Control Room 2 and the Control Training Unit. Please note that Control Room 1 and the Control Training Unit are at the same physical site, but different building areas, and Control Room 2 is at a separate physical site. * Early Life Support (ELS) period during the first 12 weeks following the project go live OR until agreed exit criteria are satisfied * Support of Operator Console solution * Provision of second-line support, on an 8-year time horizon as per the Agreement stated below. * 24-hour operational support including on-site response where required

### Procurement Information

This contract was awarded following a Further Competition conducted under the Crown Commercial Service RM6098 Dynamic Purchasing System (DPS). Under Regulation 34 of the Public Contracts Regulations 2015, Dynamic Purchasing Systems are fully compliant procurement procedures, and all required advertising was completed when the DPS was originally established. Individual call-offs under a DPS do not require a separate contract notice in Find a Tender or the OJEU prior to award. Therefore, the award of this contract without a prior publication of a call-for-competition notice is lawful and compliant

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016455-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Feb 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,540,036 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL ENERGY SYSTEM OPERATOR LIMITED |
| Locality | WOKINGHAM |
| Post town | Reading |
| Postcode | RG41 5BN |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Wokingham |
| Electoral ward | Winnersh |
| Westminster constituency | Wokingham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROAV |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 24 Feb 2026 at 12:41 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016455-2026

## Notice URLs

- https://www.neso.energy/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065afa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-065afa.json.