---
title: "Customer Satisfaction Survey (TfL 96997)"
ocid: "ocds-h6vhtk-065c4d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065c4d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-065c4d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-065c4d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2026-02-25"
---

# Customer Satisfaction Survey (TfL 96997)

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-h6vhtk-065c4d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-065c4d.json)

## Summary

The contracting authority, Transport for London, has awarded the contract titled "Customer Satisfaction Survey (TfL 96997)" in the services category to the supplier Verian Group UK Limited. The procurement process falls under research services, with an initiation type of 'tender'. It is located in London, United Kingdom, and the primary procurement method involved a limited award procedure without prior publication of a call for competition. The process reached the award stage, with the contract being signed on 18th February 2026. Although it was a call-off from the CCS RM6126 DPS, the process integrated early market engagement and expression of interest to register suppliers on SAP Ariba.

This tender provides significant opportunity for businesses specialising in research services, particularly those capable of managing and developing comprehensive customer satisfaction surveys. With Transport for London prioritising technical quality and social value, alongside financial cost, firms with expertise in data analysis and stakeholder communication stand well-positioned to thrive. The opportunity not only enables the winning business to contribute to operational scorecards but also supports broader strategic objectives within the public sector on customer service enhancement.

## Notice

Call off from CCS RM6126 - Research and Insights DPS

### Lot Information

Lot 1

A contract for the continuous service of customer satisfaction surveys, of a supplier to take responsibility for the management and development of the Customer Satisfaction Surveys (CSS). The supplier will provide data tables and quarterly analysis reports which are shared widely across the business, including with ExCo. Scores obtained through the CSS are used in the operational scorecards and can be used to identify areas of customer service which needs to be improved across our network.

### Procurement Information

Call-off from the CCS RM6126 DPS - Under PCR2015. Categories were filtered by selection available on the CCS. All suppliers were sent an early market engagement to complete and would allow us registerthem on SAP Ariba. An expression of interest was then sent out to all suppliers to allow us register them on SAP Ariba.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016993-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Feb 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VERIAN GROUP |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 25 Feb 2026 at 15:20 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016993-2026

## Notice URLs

- https://tfl.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065c4d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-065c4d.json.