---
title: "Out of Hours Call Handling"
ocid: "ocds-h6vhtk-065ccf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065ccf"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-065ccf.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-065ccf.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MHS HOMES GROUP"
published: "2026-02-26"
---

# Out of Hours Call Handling

Buyer: MHS HOMES GROUP  
Current stage: Award  
OCID: ocds-h6vhtk-065ccf

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065ccf)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-065ccf.json)

## Summary

The procurement process, led by the mhs homes group, is focused on the provision of "Out of Hours Call Handling" services, categorised under telephone-answering services in the industry. Located in Chatham, United Kingdom, the contracting process has been completed as of 26 February 2026. The award phase of this procurement revealed KYNDI LIMITED as the successful supplier, with the contract spanning from 24 February 2026 to 31 March 2028. Procurement followed a "Below threshold - unknown" method and adheres to legal standards outlined in the UK Public General Acts 2023/54.

This tender presents growth opportunities for businesses specialising in telephone-answering and related call handling services, particularly those situated in or familiar with the UKJ41 region. The awarded contract amounting to £97,450 gross (£81,209 net) offers financial advantages to SMEs like KYNDI LIMITED, making it suitable for small to medium enterprises aiming to expand their client portfolio within the public sector. Businesses with a distinguished service in handling calls outside regular hours would find this tender relevant to gain a sustained partnership with the mhs homes group.

## Notice

Provision of out of hours call handling

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017214-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Feb 2026 |
| Contract period | 24 Feb 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £81,209 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MHS HOMES GROUP |
| Locality | CHATHAM |
| Post town | Rochester |
| Postcode | ME4 4LL |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ41 Medway |
| Local authority | Medway |
| Electoral ward | Chatham Central & Brompton |
| Westminster constituency | Rochester and Strood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KYNDI |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 26 Feb 2026 at 11:17 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/017214-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/017214-2026
  26th February 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.kyndi.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065ccf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-065ccf.json.