--- title: "MBC-1098 Customer Relations Management System" ocid: "ocds-h6vhtk-065cd2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065cd2" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-065cd2.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-065cd2.json" source: "Find A Tender Service" current_stage: "Award" buyer: "MELTON BOROUGH COUNCIL" published: "2026-02-26" --- # MBC-1098 Customer Relations Management System Buyer: MELTON BOROUGH COUNCIL Current stage: Award OCID: ocds-h6vhtk-065cd2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065cd2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-065cd2.json) ## Summary Melton Borough Council recently completed a procurement process to award a contract for the development and delivery of a Customer Relations Management System. This tender falls under the industry category of Customer Relation Management software development services and was conducted through the CCS G Cloud-14 framework. The procurement was for services geared towards enhancing customer interactions and integrations with back-office systems at Melton Mowbray, located in the UKF22 region. The contract, signed on 22nd July 2025, marks the 'Award' stage, having been executed through a direct award procedure without prior publication due to its classification outside the scope of the directive requirements. The contract's value is £257,665 GBP. This tender presents an opportunity for businesses in the IT solutions and customer service technology industry, preferably those offering cloud-based platforms and with capabilities in low-code development, data migration, and integration solutions. Companies that specialise in automating customer service processes, cross-platform accessibility, and robust API integrations could greatly benefit from engaging with such contracts. The awarded supplier, ieg4, a small to medium enterprise, exemplifies the viable opportunity for SMEs to compete in public procurement processes, particularly in niche sectors where specialised skills and knowledge about customer journey enhancements and digital services are sought after. ## Notice Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing. ### Lot Information Lot 1 Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing. ### Procurement Information Direct Award from a Compliant framework. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/017227-2026 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Feb 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 21 Jul 2025 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £257,665 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | MELTON BOROUGH COUNCIL | | Locality | MELTON MOWBRAY | | Post town | Leicester | | Postcode | LE13 1GH | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire | | ITL 3 | TLF22 Leicestershire CC and Rutland | | Local authority | Melton | | Electoral ward | Melton Warwick | | Westminster constituency | Melton and Syston | | Delivery location | TLF22 Leicestershire CC and Rutland | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | IEG4 | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72212445 - Customer Relation Management software development services ## Release History - 26 Feb 2026 at 11:30 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/017227-2026 ## Notice URLs - https://www.melton.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065cd2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-065cd2.json.