---
title: "Nurse Call Systems"
ocid: "ocds-h6vhtk-065d5c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065d5c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-065d5c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-065d5c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)"
published: "2026-04-14"
---

# Nurse Call Systems

Buyer: NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)  
Current stage: Award  
OCID: ocds-h6vhtk-065d5c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-065d5c.json)

## Summary

NHS Wales Shared Services Partnership-Procurement Services, hosted by Velindre University NHS Trust, completed a direct procurement process to renew nurse call, affray alarm, and communication systems across several healthcare facilities, including Princess of Wales Hospital and Dewi Sant Hospital. The procurement was conducted on behalf of Cwm Taf Morgannwg University Health Board. This initiative falls under the industry category of miscellaneous repair and maintenance services and is guided by Welsh devolved regulations. The process was below the threshold, without competition, due to the proprietary nature of the systems, necessitating the services of the original manufacturer, Care-Com Systems (SW) Ltd. The contract commenced on 1st April 2026 and is expected to conclude on 31st March 2029.

This tender offers business growth opportunities for small and medium-sized enterprises (SMEs) specialising in proprietary solutions, particularly those that design, manufacture, and commission systems with closed protocol architecture, similar to Care-Com Systems. Given the contract's exclusive nature, businesses that offer innovative maintenance services could potentially expand partnerships with healthcare trusts by providing unique solutions in line with proprietary requirements. Companies accustomed to navigating intellectual property constraints may find niches in sectors demanding specialised systems maintenance and software support, fostering growth in highly regulated environments.

## Notice

NWSSP on behalf of Cwm Taf Morgannwg UHB is has appointed Care-Com Systems (SW) Ltd to renew its nurse call, affray alarm, and communication systems installed across the following sites: * Princess of Wales Hospital (POW) - Various Wards * Maritime Mental Health Unit * Glanrhyd Medium Secure Unit - Affray Alarm System * Glanrhyd - Appleton Clinic * Glanrhyd - Caswell Clinic Alarm Monitoring System * Dewi Sant Hospital The products are all designed, manufactured, and commissioned by Carecom. These systems operate on a closed protocol architecture, and all firmware, micro controller programming, and communication protocols are the intellectual property of Carecom. As a result, no other provider is able to deliver maintenance, software support, or system upgrades to the equipment installed across these sites. Attempting to engage an alternative supplier for any of the above sites would introduce significant risks to patient safety, system integrity, and operational continuity, as third parties do not have legal or technical access to the proprietary software, diagnostic tools, or configuration environment. Due to this, only the original manufacturer can safely and lawfully provide the required services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/033812-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Feb 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £123,039 |
| Contracts value | £123,039 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST) |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF14 3UZ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Gabalfa |
| Westminster constituency | Cardiff North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CARE-COM SYSTEMS (SW |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50800000 - Miscellaneous repair and maintenance services

## Release History

- 14 Apr 2026 at 13:32 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/033812-2026
- 19 Mar 2026 at 14:53 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/025285-2026
- 26 Feb 2026 at 15:35 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/017499-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/033812-2026
  14th April 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/025285-2026
  19th March 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/017499-2026
  26th February 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065d5c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-065d5c.json.