---
title: "NHAIS Maintenance and Support"
ocid: "ocds-h6vhtk-065d79"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065d79"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-065d79.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-065d79.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BUSINESS SERVICES ORGANISATION ITS"
published: "2026-05-01"
---

# NHAIS Maintenance and Support

Buyer: BUSINESS SERVICES ORGANISATION ITS  
Current stage: Award  
OCID: ocds-h6vhtk-065d79

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065d79)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-065d79.json)

## Summary

The public procurement process for the "NHAIS Maintenance and Support" contract is being managed by the Business Services Organisation ITS, a central government authority located in Belfast, Northern Ireland. This procurement falls under the IT services category, specifically focusing on consulting, software development, Internet, and support, and will be implemented in Northern Ireland. The process is currently at the award stage, with the contract signed with DH OPCO UK LTD on 13th April 2026. This direct award contract, valued at £700,000 with potential extensions reaching up to March 2029, ensures the maintenance and support of the NHAIS system, vital for GP registrations and healthcare screenings in Northern Ireland. The procurement initiates from 1st April 2026 and is set to run until at least 31st March 2027, ensuring unified support for NHAIS functions until a new system is introduced under the NIDIS Programme by May 2026 or later.

This tender offers substantial business growth opportunities for large IT service providers specializing in system maintenance and infrastructure support. Enterprises with extensive experience in healthcare IT services, particularly those familiar with the Northern Irish health systems such as GP registrations and health screenings, are particularly well-suited to engage with this contract. IT service firms that can provide robust support and adapt to potentially extending service requirements until 2029 will find this procurement advantageous, ensuring continued service provision and client satisfaction, which can enhance their portfolio in the public health sector.

## Notice

NHAIS (National Health Application and Infrastructure Services) is a national registration system, with the NI NHAIS system recording all patients registered with GP practices, patient transfers, patient deductions, register GPS, maintain GP practice lists, make GP payments, the production of medical cards and provides selection of patients for participation in screening (AAA, Bowel, Breast and Cervical), in Northern Ireland. The NHAIS application requires 3rd party maintenance and support, and this is currently provided by Dedalus through an annual Service Level Agreement. Dedalus took over support from DXC in 2020 and continue to provide that support. Whilst NHAIS is a relatively stable system, as the core registration and management system it provides critical functionality that underpins, supports, and enables the delivery of Health and Social Care services across all sectors of the HSCNI. The criticality of the NHAIS functionality dictates that the NHAIS services cannot be provided without the insurance of having 3rd party support arrangements in place. As such, there is a requirement to ensure continued support to provide a level of insurance for the continued delivery of the NHAIS service from 1st of April 2026.

### Procurement Information

Due to the essential services enabled by the NHAIS system (GP Registrations across Northern Ireland and Cervical Screening) continued support is still required until a replacement has been implemented. NHAIS will be replaced in Phase 2 of the NIDIS Programme. This is not expected to be in place until May 2026 at the earliest, so provision is being sought until end of March 2027, with 2 optional 1 year extensions, to provide contingency. There is currently no date set for a replacement for the Cervical Screening service so contingency is being sought to mitigate for this. Support for NHAIS was managed by NHS England until 2020 when NHAIS was set to be decomissioned across the UK. At this time support for NHAIS in NI was haned to Dedalus, which involved a knowledge transfer. As such, Dedalus are currently the only supplier that are in a position to provide this support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/040427-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Feb 2026 |
| Contract period | 13 Apr 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £700,000 |
| Contracts value | £700,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUSINESS SERVICES ORGANISATION ITS |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 8DQ |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DH OPCO |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 May 2026 at 10:51 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/040427-2026
- 26 Feb 2026 at 16:19 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/017553-2026
- 26 Feb 2026 at 16:09 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/017542-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/040427-2026
  1st May 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/017553-2026
  26th February 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/017542-2026
  26th February 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.dedalus.com/uki
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065d79. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-065d79.json.