---
title: "Bridging Contract for Digital Patient Engagement and Inbound Communication Services Across Surrey and Sussex"
ocid: "ocds-h6vhtk-065dc3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065dc3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-065dc3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-065dc3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS SURREY HEARTLANDS INTEGRATED CARE BOARD"
published: "2026-02-27"
---

# Bridging Contract for Digital Patient Engagement and Inbound Communication Services Across Surrey and Sussex

Buyer: NHS SURREY HEARTLANDS INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-065dc3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065dc3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-065dc3.json)

## Summary

This procurement process conducted by NHS Surrey Heartlands Integrated Care Board, under the title "Bridging Contract for Digital Patient Engagement and Inbound Communication Services Across Surrey and Sussex," is currently at the award stage. Targeted towards the healthcare industry, the contract facilitates continuity of services during transitional phases. The service location primarily covers Surrey and Sussex, UK, and involves digital patient engagement and inbound communication services. A direct award procurement method has been used, justified under the Procurement Act 2023. Critical milestones include the award signing scheduled for 31 March 2026, with the contract period spanning from 1 April 2026 to 31 March 2028. The estimated contract value is £3.1m, excluding VAT, for up to 24 months.

This tender presents an opportunity for businesses specialising in healthcare technology and patient communication systems to engage directly with NHS Surrey & Sussex Integrated Care Board. The contract is envisioned to support digital engagement, offering substantial growth potential for suppliers in this sector. Accurx Limited, a supplier with a large business scale, has been awarded the contract, reflecting opportunities to partner with public authorities in the domain of healthcare services. Companies experienced in patient administration systems, particularly those capable of maintaining high operational standards amid transitions, will find this contract suitable. Future competitive procurement will follow, informed by market engagement and test bed outcomes, ensuring continual opportunities for businesses.

## Notice

Description of the Contract NHS Surrey and Sussex Integrated Care Board (the Authority) intends to make a time limited direct award for digital patient engagement, inbound communication and access related services to maintain continuity across primary care during organisational transition and while requirements for a future procurement are finalised. The contract will ensure continuity of established services and enable the Authority to collate and review outcomes from live test bed activity to support the development of an evidence based specification for a subsequent competitive procurement. This direct award is explicitly a bridging arrangement and does not represent a commitment to long term supply. Contract Duration Term: Up to 24 months Purpose: Bridging arrangement to support continuity, test bed evaluation and requirements finalisation There is no automatic extension beyond this period. Estimated Contract Value PS3.1m total - PS1.55m (excluding VAT) PA for a maximum of 24 months, reflecting the limited scope and duration of the bridging arrangement only. This contract is anticipated to be enacted under the newly formed merged organisation, NHS Surrey & Sussex Integrated Care Board. No conflicts of interest have arisen during the decision making process.

### Procurement Information

The Authority considers that the conditions for a direct award under section 41 and Schedule 5 of the Procurement Act 2023 are met, and that this contract is strictly necessary and proportionate, due to: * The requirement for additional or repeat services that are the same as or compatible with existing provisions, where a change of supplier at this stage would risk disproportionate technical and operational difficulties; and * The statutory merger forming NHS Surrey and Sussex ICB, which is restricting operational and commercial bandwidth, combined with ongoing test bed activity that has not yet produced a sufficiently evidenced specification for immediate competition. The scope and duration of the direct award are limited to what is strictly necessary to maintain continuity and enable preparation for competition.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017668-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Feb 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £3,100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SURREY HEARTLANDS INTEGRATED CARE BOARD |
| Additional buyers | NHS SOUTH CENTRAL AND WEST CSU; NHS SUSSEX INTEGRATED CARE BOARD |
| Locality | WOKING |
| Post town | Guildford |
| Postcode | GU21 5BH |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ35 South Hampshire |
| Local authority | Eastleigh |
| Electoral ward | Eastleigh Central |
| Westminster constituency | Eastleigh |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCURX |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48814200 - Patient-administration system

## Release History

- 27 Feb 2026 at 09:07 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/017668-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/017668-2026
  27th February 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.scwcsu.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065dc3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-065dc3.json.