---
title: "First Greater Western Limited Contract for Maintenance and Support of Automatic Passenger Gate Systems"
ocid: "ocds-h6vhtk-065e65"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065e65"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-065e65.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-065e65.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FIRST RAIL HOLDINGS LIMITED ON BEHALF OF FIRST GREATER WESTERN LIMITED"
published: "2026-02-27"
---

# First Greater Western Limited Contract for Maintenance and Support of Automatic Passenger Gate Systems

Buyer: FIRST RAIL HOLDINGS LIMITED ON BEHALF OF FIRST GREATER WESTERN LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-065e65

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## Summary

The procurement process for maintaining and supporting automatic passenger gate systems is managed by First Rail Holdings Limited on behalf of First Greater Western Limited. This tender, titled "First Greater Western Limited Contract for Maintenance and Support of Automatic Passenger Gate Systems," falls under the private utility category and utilises a direct award method. The contract specifically targets the provision of goods and services related to ticket-validation machines, repair and maintenance of plant, software packages, and IT services within the United Kingdom. Key dates include a contract start date on 1st April 2026, with a potential end date of 31st March 2034, subject to renewal options.

This tender presents a significant opportunity for large-scale businesses, particularly those specialising in transportation systems, to secure a long-term contract aimed at infrastructure support within the railway sector. The maintenance and support contract has been awarded to CUBIC TRANSPORTATION SYSTEMS LIMITED, the original equipment manufacturer, due to the proprietary technology and expertise required. Businesses in the field of IT services and those offering consultancy, hardware development, and related equipment may find additional growth opportunities through associated contract options. The contract protection ensures optimal equipment functionality, contributing positively to operational efficiency and reliability.

## Notice

The provision of maintenance and support for automatic ticket gates technology for First Greater Western Limited containing propriety software and hardware.

### Procurement Information

The maintenance and support contract for our gatelines has been awarded to the original equipment manufacturer (OEM) because they contain proprietary technology and software. Due to the unique nature of these assets, only the OEM possesses the technical expertise and resources required to ensure their optimal performance. The gatelines incorporate proprietary technology specifically designed for their intended application. This technology is not available from other suppliers, making the OEM the only provider capable of delivering maintenance and support services effectively. The gatelines also rely on proprietary software that is integral to their operation. This software controls system performance and includes diagnostic capabilities essential for troubleshooting and repairs. The OEM has exclusive access to technical manuals, updates, support tools, and parts that are not available to third party service providers. This access is critical for effective maintenance and support activities. Engaging the OEM reduces the risk of improper maintenance that could lead to equipment failure, safety hazards, or operational downtime. The OEM's familiarity with the equipment ensures that all maintenance and support procedures follow the manufacturer's standards. Given the proprietary nature of the technology and software, along with the specialised resources and documentation that only the OEM can provide, the business has awarded this contract to the OEM for maintenance and support. This approach protects our business's substantial long term investment in the gatelines and ensures optimal performance and reliability throughout their lifetime.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017956-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Feb 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £24,164,631 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FIRST RAIL HOLDINGS LIMITED ON BEHALF OF FIRST GREATER WESTERN LIMITED |
| Locality | WILTSHIRE |
| Post town | Swindon |
| Postcode | SN1 1HL |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Central |
| Westminster constituency | Swindon South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CUBIC TRANSPORTATION SYSTEMS |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 45 - Construction work
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30123100 - Ticket-validation machines
- 45259000 - Repair and maintenance of plant
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Feb 2026 at 14:04 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/017956-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/017956-2026
  27th February 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.cubic.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065e65. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-065e65.json.