---
title: "SaaS Respond - Annual Licence, Support and Maintenance"
ocid: "ocds-h6vhtk-065e6d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065e6d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-065e6d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-065e6d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL"
published: "2026-02-27"
---

# SaaS Respond - Annual Licence, Support and Maintenance

Buyer: CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-065e6d

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## Summary

The City of Bradford Metropolitan District Council has completed a direct award process for the contract titled "SaaS Respond - Annual Licence, Support and Maintenance." This procurement falls under the services category and pertains to license management software which facilitates the logging and management of statutory and social care complaints across various services. The award was granted to APTEAN LIMITED, a large-scale supplier based in Lichfield, with the contract having commenced on 1st April 2026 and set to conclude on 31st March 2029. The procurement method utilised was "below threshold - without competition," in accordance with Schedule 5, paragraph 7 of the Procurement Act 2023, ensuring the continuation without technical disruptions to essential complaint-handling functions. The contract is valued at £84,941.98, with a gross amount of £101,930.38. The key procurement stage is the award and contract process, completed with the signature dated on 27th February 2026.

This tender provides substantial opportunities for businesses involved in software management systems, specifically those offering licence management solutions and social work-related services. Although the procurement method was a direct award, businesses offering similar innovative solutions could potentially position themselves for future opportunities or extensions. Large companies with robust case management systems would be well-suited to support or compete in similar procurement processes, particularly those emphasising seamless integration and continuity of service delivery. The public authority is keen on avoiding technical incompatibilities, suggesting an openness to collaborations that enhance service reliability and efficiency across the United Kingdom.

## Notice

This direct award is made under Schedule 5, paragraph 7 of the Procurement Act 2023, allowing continuation of the Council's existing Respond case - management system. The system supports the logging and management of statutory and social care complaints across multiple services, and changing supplier would cause technical incompatibilities and disrupt essential complaint - handling functions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017989-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Feb 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £84,941 |
| Contracts value | £84,941 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL |
| Locality | BRADFORD |
| Post town | Bradford |
| Postcode | BD1 1HX |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | City |
| Westminster constituency | Bradford West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | APTEAN |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 85 - Health and social work services

### Codes

- 48218000 - License management software package
- 85300000 - Social work and related services

## Release History

- 27 Feb 2026 at 14:33 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/017989-2026
- 27 Feb 2026 at 14:29 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/017984-2026
- 27 Feb 2026 at 14:19 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/017973-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/017989-2026
  27th February 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/017984-2026
  27th February 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/017973-2026
  27th February 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065e6d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-065e6d.json.