--- title: "Replacement of Alarm Receiving Centre Platform supporting Herts Careline Service" ocid: "ocds-h6vhtk-065ed5" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065ed5" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-065ed5.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-065ed5.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "NORTH HERTFORDSHIRE DISTRICT COUNCIL" published: "2026-02-27" --- # Replacement of Alarm Receiving Centre Platform supporting Herts Careline Service Buyer: NORTH HERTFORDSHIRE DISTRICT COUNCIL Current stage: Planning OCID: ocds-h6vhtk-065ed5 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065ed5) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-065ed5.json) ## Summary North Hertfordshire District Council is planning the procurement of a replacement alarm receiving centre platform essential to its Herts Careline service, currently situated in Letchworth Garden City, United Kingdom, region UKH23. The process is at the planning stage, with a preliminary market engagement scheduled to gather insights from suppliers, particularly focusing on systems for alarm-monitoring services, systems support, and IT software maintenance. This preliminary engagement is scheduled to conclude on 13 April 2026, with potential contract offerings commencing on 31 August 2026 to span a year. The procurement exercise is guided by the Procurement Act 2023, aiming to replace the existing infrastructure with a modern, secure solution capable of integrating legacy analogue systems with new digital telecare technologies. This procurement process provides a substantial growth opportunity for businesses specialised in industry-specific software packages, alarm-monitoring services, and IT software maintenance. Small and medium enterprises (SMEs) focused on disaster recovery, cybersecurity, and innovative telecare solutions with capabilities for seamless integration, scalability, and operational efficiency improvements will find this tender particularly suited to their offerings. Companies that can provide alternative delivery models, such as on-premise, cloud-based, or fully-managed solutions, and those prioritising sustainability and social value considerations, will have a competitive edge in shaping the future telecare service infrastructure supporting vulnerable residents in the area. ## Notice North Hertfordshire District Council (NHDC) is undertaking Preliminary Market Engagement to inform a future procurement for the replacement of its existing Alarm Receiving Centre (ARC) platform supporting the Herts Careline service. The ARC forms a critical component of the Council's telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies. The purpose of this Preliminary Market Engagement is to obtain market insight and supplier feedback to support the development of a proportionate, transparent and competition-friendly procurement strategy in accordance with the Procurement Act 2023. The engagement will explore supplier capability across a range of areas including: - Availability of ARC platforms capable of supporting hybrid analogue and digital alarm protocols - Migration approaches from a live operational ARC environment with minimal service disruption - Alternative delivery models including on-premise, private cloud and fully managed platform solutions - Integration capability with telephony, CRM, field service and related operational systems - Platform resilience, disaster recovery and cybersecurity capability - Commercial models, lifecycle cost drivers and approaches to managing supplier lock-in - Scalability and interoperability to support future shared service arrangements and Local Government Reorganisation - Opportunities for innovation, automation and operational efficiency improvements - Sustainability and social value considerations within platform delivery and hosting models. NHDC uses an E-Tendering system (In-Tend) for all procurement activities, including Preliminary Market Engagement (PME). Suppliers must submit their responses via the Supply Hertfordshire Portal at: Supply Hertfordshire Electronic Tendering Site https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home - You must be registered on the portal to submit a response. - If already registered, use your existing username and password. - A password reminder link is available on the homepage if required. For technical difficulties, please contact the In-Tend Helpdesk at 0845 557 8079 or support@in-tend.com This engagement is strictly for information gathering purposes and does not constitute a call for competition or commitment to procure. Insights obtained will be used to refine the specification, procurement approach, contract structure and evaluation methodology while ensuring equal treatment of suppliers and avoidance of any unfair competitive advantage. ### Planning Information As per procurement documents available at Supply Hertfordshire - https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/018148-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Feb 2026 | | Submission deadline | Not specified | | Future notice date | 15 Aug 2026 | | Award date | Not specified | | Contract period | 30 Aug 2026 - 30 Aug 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTH HERTFORDSHIRE DISTRICT COUNCIL | | Locality | LETCHWORTH GARDEN CITY | | Post town | Stevenage | | Postcode | SG6 3JF | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH26 North and East Hertfordshire | | Local authority | North Hertfordshire | | Electoral ward | Letchworth South West | | Westminster constituency | North East Hertfordshire | | Delivery location | TLH23 Hertfordshire CC | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 48100000 - Industry specific software package - 72253200 - Systems support services - 72267100 - Maintenance of information technology software - 79711000 - Alarm-monitoring services ## Release History - 27 Feb 2026 at 16:51 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/018148-2026 - 27 Feb 2026 at 16:43 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/018143-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/018148-2026 27th February 2026 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/018143-2026 27th February 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.north-herts.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065ed5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-065ed5.json.