---
title: "Out Of Hours Service (IT)"
ocid: "ocds-h6vhtk-065f1f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065f1f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-065f1f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-065f1f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ASTON UNIVERSITY"
published: "2026-03-02"
---

# Out Of Hours Service (IT)

Buyer: ASTON UNIVERSITY  
Current stage: Award  
OCID: ocds-h6vhtk-065f1f

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-065f1f.json)

## Summary

The procurement process, initiated by Aston University, involves the award of a contract for out-of-hours IT support services, ensuring continuous call logging management beyond typical office hours. The contract covers periods including evenings, weekends, bank holidays, and university closure days, with services being delivered in the United Kingdom, specifically in the West Midlands region (UKG31). This tender is categorised under 'Helpdesk and support services' and has reached the Award stage with the contract signed on the 2nd of March, 2026. The contract commences on the 1st of June, 2026, and concludes on the 31st of May, 2029, with a total contract value of £186,240.03.

This tender presents significant opportunities for businesses specialising in IT support services, particularly those capable of supplying helpdesk and support services that require coverage outside regular working hours. Given that Aston University is a public authority within the sub-central government category, businesses with experience in public sector contracts may find this particularly advantageous. The contract awarded to Northumbria University Digital Services Limited, identified as an SME, underscores the potential for small and medium-sized enterprises to successfully compete in supplying niche IT services. Organisations adept at providing comprehensive IT support and management systems might find future collaboration prospects with similar public authorities and educational institutions.

## Notice

Aston University requires out of hours coverage for call logging management system. This is to ensure that IT support continues beyond normal office hours, including evenings, weekends, bank holidays and university closure days.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018262-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 2 Mar 2026 |
| Contract period | 31 May 2026 - 31 May 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £186,240 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ASTON UNIVERSITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 7ET |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Nechells |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORTHUMBRIA UNIVERSITY DIGITAL SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 2 Mar 2026 at 10:17 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/018262-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/018262-2026
  2nd March 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065f1f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-065f1f.json.