---
title: "BNSSG ICB - Bristol Mind: Mindline"
ocid: "ocds-h6vhtk-065f36"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065f36"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-065f36.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-065f36.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS BRISTOL, NORTH SOMERSET AND SOUTH GLOUCESTERSHIRE INTEGRATED CARE BOARD"
published: "2026-06-03"
---

# BNSSG ICB - Bristol Mind: Mindline

Buyer: NHS BRISTOL, NORTH SOMERSET AND SOUTH GLOUCESTERSHIRE INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-065f36

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## Summary

The NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board (BNSSG ICB) has awarded a contract for the provision of telephone-based emotional support services, titled "BNSSG ICB - Bristol Mind: Mindline," under the health services category. The contract covers Bristol, North Somerset, and South Gloucestershire, and will run from 1st April 2026 to 31st March 2028, with a total contract value of £258,988.86. The service is staffed by trained volunteers and a paid Mindline Co-ordinator, providing support between 7-11 pm from Wednesday to Sunday. This procurement progressed under the Provider Selection Regime (PSR) and concluded with a contract award notice following the standstill period in April 2026. The NHS entity responsible for the process is situated in Bristol, and further details can be accessed via their website.

This tender provides significant opportunities for small and medium enterprises, particularly those with expertise in delivering mental health services and volunteer management. The use of the Provider Selection Regime suggests a streamlined procurement process designed to ensure quality and integration, highlighting the importance of service sustainability and reducing health inequalities. Businesses equipped to deliver innovative, value-driven solutions that enhance access to mental health support are well-suited to compete for similar future contracts. Additionally, understanding the specific criteria, such as quality assurance and social value contributions, can position businesses to meet the ICB's aims effectively.

## Notice

Telephone based emotional support service provided across Bristol, North Somerset and South Gloucestershire to individuals aged 18+. Staffed by trained volunteers and a paid Mindline Co-ordinator role, the line is open between 7-11pm from Wednesday to Sunday. Calls last for up to 30 minutes.

### Lot Information

Lot 1

NHS Bristol, South Gloucestershire and North Somerset ICB are using this notice as an intention to award notice. Direct Award C has been used for the award of this contract. The existing provider is satisfying the original contract and will likely satisfy the proposed new contract. The services provided are the service specification are not changing considerably. Bristol Mind, Mindline service. Telephone based emotional support service provided across Bristol, North Somerset and South Gloucestershire to individuals aged 18+. Staffed by trained volunteers and a paid Mindline Co-ordinator role, the line is open between 7-11pm from Wednesday to Sunday. Calls last for up to 30 minutes. NHS Bristol, South Gloucestershire and North Somerset ICB intent to award this contract to an existing provider following Direct Award Process C. The contract has been awarded for the period 01/04/2026 - 31/03/2029 This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners. NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board (ICB) and Gloucestershire ICB are currently working together in a formal "clustering" arrangement to prepare for their merger into a single, new organisation (name to be confirmed), effective from 1st April 2027.

### Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 12th march 2026 (8 working days following publication of intention to award notice). This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/052327-2026 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Nov 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £253,836 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BRISTOL, NORTH SOMERSET AND SOUTH GLOUCESTERSHIRE INTEGRATED CARE BOARD |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 6AG |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Central |
| Westminster constituency | Bristol Central |
| Delivery location | TLK11 Bristol, City of |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRISTOL MIND |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 3 Jun 2026 at 12:03 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/052327-2026
- 2 Mar 2026 at 10:48 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/018296-2026

## Notice URLs

- https://bnssg.icb.nhs.uk/

## Provenance

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