---
title: "External Call Handling Service"
ocid: "ocds-h6vhtk-065f52"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065f52"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-065f52.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-065f52.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "HALTON HOUSING"
published: "2026-03-02"
---

# External Call Handling Service

Buyer: HALTON HOUSING  
Current stage: Tender  
OCID: ocds-h6vhtk-065f52

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-065f52.json)

## Summary

Halton Housing, a sub-central government public authority, is seeking a qualified service provider for an External Call Handling Service. Located in Widnes, United Kingdom, the service is intended to handle calls from tenants and customers, expanding previous out-of-hours support to include in-hours assistance. The procurement is currently at the tender stage, with the process conducted through open competition, below the threshold. Interested parties have until 30th March 2026 to submit their proposals, while enquiries can be made until 20th March 2026. The anticipated commencement date for the contract is 1st June 2026, with an initial term of two years and a possible one-year extension, depending on performance and requirements.

This tender offers significant opportunities for businesses specialising in call centre services, aiming for a gross contract value of £135,000. Small and medium enterprises (SMEs) are particularly encouraged to apply, given their suitability for the job. With the award criteria balanced equally between quality and cost, companies with a strong track record in efficient and customer-centric call handling will find this an excellent opportunity to bolster their portfolio. Business growth can be realised through valuable partnerships with a reputable public authority, ensuring consistent and long-term service provision.

## Notice

Halton Housing require a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support. Full details of the required service are detailed within the 'Service Specification 2026.pdf' which can be found within the 'Supporting Information.zip' folder. Usage figures for the last 12 months can be found in the attached spreadsheet titled "HH Call Service Usage Jan to Dec 26.xlsx". The outcome of the tender process will be a single contract with one service provider. The contract will be for an initial 2 years with 1 option to extend by a further 12 months, up to a maximum 3 years total contract term, subject to HH requirements and the performance of the successful service provider. The anticipated commencement date is estimated to be 1st June 2026.

### Lot Information

Lot 1

Renewal: Single optional extension period of 12 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018341-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Mar 2026 |
| Submission deadline | 30 Mar 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 May 2026 - 31 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £135,000 |
| Lots value | £135,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HALTON HOUSING |
| Locality | WIDNES |
| Post town | Warrington |
| Postcode | WA8 0TD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Halton |
| Electoral ward | Halton View |
| Westminster constituency | Widnes and Halewood |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 2 Mar 2026 at 11:19 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/018341-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/018341-2026
  2nd March 2026 - Tender notice on Find a Tender
- https://www.delta-esourcing.com/respond/9TA2HTT625

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-065f52. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-065f52.json.