---
title: "Membership of ICS for 3 years"
ocid: "ocds-h6vhtk-06609c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06609c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06609c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06609c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NS&I"
published: "2026-03-03"
---

# Membership of ICS for 3 years

Buyer: NS&I  
Current stage: Award  
OCID: ocds-h6vhtk-06609c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06609c.json)

## Summary

The public procurement process initiated by NS&I, headquartered at Riverside House in London, involves the contract title “Membership of ICS for 3 years” within the services category, specifically focusing on market research services. The contract was awarded on 18th December 2025 and became active on 1st February 2026, concluding on 31st January 2029. The procurement method employed was direct, qualifying as "below threshold - without competition," primarily due to the legal framework outlined in UKPGA 2023/54. This procurement is complete, with a gross contract value of £69,600, awarded to the Institute of Customer Services, located also in London.

This tender offers businesses specialising in customer services and market research an opportunity to grow through a long-term engagement with a central government public authority, NS&I. Companies that can provide valuable insights and improvements in customer service metrics would particularly benefit from having a strategic partnership with such an institution. The agreement’s three-year allotment allows for sustained collaboration, which is well-suited for small to medium-sized enterprises (SMEs) looking to establish or expand their portfolio within the central government’s framework.

## Notice

Three year membership for Institute of Customer Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018819-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Dec 2025 |
| Contract period | 1 Feb 2026 - 31 Jan 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £58,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NS&I |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSTITUTE OF CUSTOMER SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 3 Mar 2026 at 10:47 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/018819-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/018819-2026
  3rd March 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.nsandi.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06609c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06609c.json.