---
title: "OMNICHANEL"
ocid: "ocds-h6vhtk-0660d3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0660d3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0660d3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0660d3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CARDIFF AND VALE UNIVERSITY HEALTH BOARD"
published: "2026-03-03"
---

# OMNICHANEL

Buyer: CARDIFF AND VALE UNIVERSITY HEALTH BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-0660d3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0660d3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0660d3.json)

## Summary

The Wales Medicines Advice Service (WMAS) has completed the procurement process for an integrated, cloud-based communication platform titled "OMNICHANEL," aimed at enhancing communication efficiency and collaboration within NHS Wales. Overseen by the Cardiff and Vale University Health Board, the procurement falls under the industry category of software package and information systems. The procurement method utilised was a limited approach, opting for an award procedure without prior publication, ensuring alignment with standards outside the scope of the directive. The contract, valued at £30,402, was awarded to NETCALL TECHNOLOGY LIMITED, with the agreement signed on 6 January 2026. The platform will be delivered at the University Hospital of Wales in Cardiff. This procurement process is now in the 'Award' stage, having been completed successfully.

This contract presents significant opportunities for businesses specialised in cloud-based communication solutions, particularly those that offer integration with existing digital infrastructures like NHS Wales. Companies offering robust software packages with features such as secure data hosting, real-time reporting, and sophisticated analytics are well-positioned to compete. This tender showcases how established frameworks with pre-qualified suppliers can streamline procurement, leveraging financial security, technical capability, and information governance. It enables the buyer to avoid service disruption and deliver enhanced value within the healthcare industry, primarily benefiting large-scale suppliers already demonstrating substantial domain expertise and infrastructures adaptable to public health needs.

## Notice

This contract provides an integrated, cloud-based communication platform for the Wales Medicines Advice Service (WMAS), enhancing accessibility, efficiency, and collaboration across NHS Wales. The solution unifies multiple communication routes, including telephone email, SMS, WhatsApp, social media and chatbot/web assist, within a single system, supports mobile, tablet, and desktop use, and ensures NHS compliant secure data hosting. It offers integration with Consultant Connect and the Welsh Clinical Portal, real-time reporting and analytics for monitoring performance, and robust business continuity arrangements including failover testing and dedicated support.

### Lot Information

Lot 1

This contract provides an integrated, cloud-based communication platform for the Wales Medicines Advice Service (WMAS), enhancing accessibility, efficiency, and collaboration across NHS Wales. The solution unifies multiple communication routes, including telephone email, SMS, WhatsApp, social media and chatbot/web assist, within a single system, supports mobile, tablet, and desktop use, and ensures NHS compliant secure data hosting. It offers integration with Consultant Connect and the Welsh Clinical Portal, real-time reporting and analytics for monitoring performance, and robust business continuity arrangements including failover testing and dedicated support

### Procurement Information

A direct award via a transparency notice was justified as the most compliant and efficient route to secure continuity of the WMAS omnichannel communication platform, as the required solution was already available through an established framework containing pre-qualified suppliers that had undergone rigorous assessment of technical capability, financial standing, security, and information-governance compliance; the chosen supplier demonstrably met the exact service specification, integrated with existing NHS Wales digital infrastructure, and offered a fully mature, market-ready product, making further competition unnecessary and disproportionate. Using a transparency notice ensured compliance with procurement regulations by openly declaring the intention to award, maintained full auditability and accountability, and enabled WMAS to avoid service disruption, minimise administrative burden, and deliver improved value and functionality at reduced cost compared with the previous arrangement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018922-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Jan 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £30,402 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARDIFF AND VALE UNIVERSITY HEALTH BOARD |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF14 4HH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Heath |
| Westminster constituency | Cardiff North |
| Delivery location | TLL22 Cardiff and Vale of Glamorgan |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Mar 2026 at 13:18 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/018922-2026

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0660d3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0660d3.json.