---
title: "CISCO BREAK/FIX AND LICENSING SUPPORT"
ocid: "ocds-h6vhtk-066109"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066109"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-066109.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-066109.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CARDIFF AND VALE UNIVERSITY HEALTH BOARD"
published: "2026-03-03"
---

# CISCO BREAK/FIX AND LICENSING SUPPORT

Buyer: CARDIFF AND VALE UNIVERSITY HEALTH BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-066109

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066109)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-066109.json)

## Summary

The procurement process involving Cardiff and Vale University Health Board focuses on the provision of Cisco Break/Fix and Licensing Support services for the AWMGS network at the Cardiff Integrated Genomics Centre. The tender falls under the services category within the software supply field, indicating a specialised requirement in maintaining and managing the Cisco infrastructure critical for genomic services. The procedure was concluded with a direct award due to its specific Cisco requirements and operational risks if re-tendered. Located in Cardiff, UK, the procurement process advanced through an award stage with the contract signed on 25 February 2026, valued at £162,509.78.

This tender presents a definitive opportunity for large enterprises, particularly those with expertise in managed network support and Cisco infrastructure maintenance, to gain ground in the healthcare technology sector. WhiteSpider Enterprise Services Limited, the existing supplier that was awarded the contract, demonstrates the strategic importance of having an established relationship and technical familiarity with the requisite services. Businesses looking to enhance their portfolio in specialised IT support and network services, especially those with competencies in Cisco systems, can explore similar future opportunities within the regional healthcare framework.

## Notice

Provision of Cisco Break/Fix support services, including next-business-day hardware replacement, Cisco DNA and software licence renewals, and ongoing managed network support to maintain the AWMGS Cisco infrastructure at the Cardiff Integrated Genomics Centre.

### Lot Information

Lot 1

This agreement provides break/fix hardware support and Cisco software licensing renewals (including DNA subscriptions) for the All Wales Medical Genomics Service (AWMGS) network at the Cardiff Integrated Genomics Centre. It ensures continued maintenance of the Cisco infrastructure supporting critical genomic services, including next-business-day hardware replacement, proactive monitoring, licence tracking, and centralised management to maintain a resilient, secure, and compliant network environment.

### Procurement Information

A direct award is required to ensure uninterrupted Cisco Break/Fix support and licence renewals, which are essential for maintaining the secure, compliant, and high-availability AWMGS network. WhiteSpider is the existing managed service provider with established knowledge of the infrastructure, and the requirement is Cisco-specific with a very limited supplier market, meaning re-tendering would create operational and technical risk without delivering meaningful competition.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019011-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Feb 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £162,509 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARDIFF AND VALE UNIVERSITY HEALTH BOARD |
| Locality | CARDIFF |
| Post town | Not specified |
| Postcode | CF 144 |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLL22 Cardiff and Vale of Glamorgan |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WHITESPIDER ENTERPRISE SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72268000 - Software supply services

## Release History

- 3 Mar 2026 at 14:22 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/019011-2026

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066109. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-066109.json.