---
title: "2526-063-STA-WAS - RENEWAL OF A MEDICAL PRIORITY DISPTACH SYSTEM"
ocid: "ocds-h6vhtk-0661c8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0661c8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0661c8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0661c8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WELSH AMBULANCE SERVICES NHS TRUST"
published: "2026-06-01"
---

# 2526-063-STA-WAS - RENEWAL OF A MEDICAL PRIORITY DISPTACH SYSTEM

Buyer: WELSH AMBULANCE SERVICES NHS TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-0661c8

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## Summary

The Welsh Ambulance Services NHS Trust has concluded a procurement process for the renewal of the Medical Priority Dispatch System (MPDS), which is crucial for the prioritisation of 999 emergency calls. The procurement, classified under the services category, took place via a direct award method, given the strategic and operational challenges of changing the existing system. This process, completed in June 2026, is located primarily within the United Kingdom, specifically targeting the services provided by the Trust. The contract spans from 1st April 2026 to 31st March 2030, with a total gross value of £771,756.34. The supplier awarded for this contract is PRIORITY DISPATCH CORP - UK LIMITED, ensuring continuation and integration of the MPDS with current operations.

This tender offers numerous opportunities for businesses specialising in medical software packages and IT services, such as consulting, software development, and support. The direct award highlights the importance of established relationships and specific expertise in handling emergency medical systems. Companies aligned with these niche services, especially small and medium-sized enterprises (SMEs), can leverage such contracts to demonstrate capability and expand their portfolio in public sector procurements. Given the nature of this procurement, businesses with existing experience in providing critical IT solutions for public health services are well-suited to engage and grow in this industry segment.

## Notice

The ProQA - Medical Priority Dispatch System (MPDS) is required to enable emergency medical dispatchers to prioritise 999 calls and determine the most appropriate response to medical emergencies.

### Procurement Information

The Medical Priority Dispatch System (MPDS) is embedded within the Welsh Ambulance Services University NHS Trust (the 'Trust') 999 service and any change to the existing system would involve significant operational, financial, and strategic challenges. The MPDS is fundamental to the Emergency Medical Service provided by the Trust, and enables the safe, efficient, and clinically appropriate prioritisation of 999 calls. Replacing the MPDS would be a complex undertaking and at present no other viable alternatives are commercially available. Another factor is that 999 call-handlers are trained and certified through the International Academies of Emergency Dispatch (IAED) to use MPDS. Transitioning to a new system would require the retraining off all 999 call-handlers within the service, which could disrupt operations and require significant time and resources. MPDS is a clinically validated solution, with robust evidence of safety, accuracy, and effectiveness. Any alternative system would need to meet rigorous clinical governance standards and demonstrate equal or better prioritisation outcomes. Any replacement would need to be piloted, evaluated, and benchmarked against existing performance metrics to ensure either existing standards can be maintained or exceeded. A process which could take a significant period that could entail several years, depending on the level of clinical assurance already achieved, and a process which would also need to be transparent, and data driven. In addition, the MPDS disposition coding structure is integral to the prioritisation of emergency calls received and facilitates interoperability with all other UK ambulance services, crucial for example for cross-border emergency call transfers and overflow support from other services. Furthermore, the MPDS is integrated with other systems used by the Trust for secondary triage and clinical assessment and the MPDS coding is critical for accurate tracking and comparison of outcomes across the Trust's services. Replacing the MPDS would require investment, and a clinically validated strategy that addresses technology, training, governance, and provides clinical assurance. However, there is a lack of commercial solutions available in the marketplace with NHS England for example having developed their own in-house solution and NHS Scotland using MPDS also. Accordingly, there is currently no other readily available commercial solution to enable the prioritisation of 999 emergency calls.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/051508-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 4 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £643,130 |
| Contracts value | £643,130 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELSH AMBULANCE SERVICES NHS TRUST |
| Additional buyers | NHS WALES SHARED SERVICES PARTNERSHIP (HOSTED BY VELINDRE UNIVERSITY NHS TRUST) |
| Locality | CWMBRAN |
| Post town | Newport |
| Postcode | NP44 3AB |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Taff's Well |
| Westminster constituency | Cardiff North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRIORITY DISPATCH |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48180000 - Medical software package
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Jun 2026 at 14:37 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/051508-2026
- 4 Mar 2026 at 15:38 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/019616-2026
- 4 Mar 2026 at 10:33 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/019341-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/051508-2026
  1st June 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/019616-2026
  4th March 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/019341-2026
  4th March 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0661c8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0661c8.json.