---
title: "GLA Third Party Resident Support"
ocid: "ocds-h6vhtk-0661cf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0661cf"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0661cf.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0661cf.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "GREATER LONDON AUTHORITY (GLA)"
published: "2026-05-01"
---

# GLA Third Party Resident Support

Buyer: GREATER LONDON AUTHORITY (GLA)  
Current stage: Planning  
OCID: ocds-h6vhtk-0661cf

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## Summary

The Greater London Authority (GLA), in collaboration with Transport for London, is exploring a pilot project as part of the Warm Homes: Local Grant Programme. This initiative aims to enhance support for vulnerable residents in London's retrofit process. The procurement process, currently in the planning stage, focuses on community-based support systems, engaging organisations to gather insights on delivery models and supply chain challenges. The initiative offers a contract valued at £180,000 gross, with the procurement stage scheduled to advance from 1st September 2026 through to 31st August 2028, and may extend until 31st August 2030. The market engagement exercise's preliminary questionnaire is open until 30th June 2026, allowing interested community energy groups to contribute feedback and insights.

This tender presents substantial business development opportunities for community organisations and service providers specialising in resident support, community action programmes, and membership organisation services. Businesses well-versed in energy assessments, hands-on resident guidance, and data evaluation will find this initiative aligns well with their expertise. Participating in this exercise provides a platform for organisations to shape future service provision discussions, setting a foothold in procuring additional government-led support initiatives. This engagement is particularly well-suited for organisations that can seamlessly integrate into existing support structures, enhancing resident experiences through comprehensive and community-driven services.

## Notice

The GLA is delivering the Warm Homes: Local Grant Programme in partnership with 30 London boroughs. To strengthen delivery, the GLA is exploring running a pilot project to better understand how community organisations can support vulnerable residents throughout the retrofit process. The aim is to improve the resident experience and reduce dropout rates. Identification of eligible households and installation of measures will be managed by the GLA and its delivery partners. Community organisations would focus on resident-facing support, from initial engagement through to installation. For example, this could include helping vulnerable residents understand their energy assessment, providing tailored advice on recommended measures, supporting form-filling, offering in-home or remote guidance during installation, and ensuring residents feel informed and confident throughout the process. This preliminary engagement seeks to understand capacity, capability, delivery models, and potential challenges within the market. It may be undertaken in multiple stages following completion of the questionnaire stage. Insights will inform the future procurement strategy, including potential commissioning options. Approach To shape the design and delivery of the pilot project, we invite organisations to complete a short questionnaire. The purpose of this exercise is to gather market insights on: Potential service delivery models Capacity and readiness to deliver Opportunities and challenges within the supply chain Considerations for future procurement (Note: we are not seeking to duplicate existing services. Instead, we aim to fill gaps in provision. For example, where organisations currently offer telephone advice funded through other schemes but cannot provide in-home energy advice or hands-on resident support.) This exercise is for information-gathering only. It does not constitute a commitment to procure, and participation will not preclude suppliers from future procurement opportunities.

### Planning Information

Interested organisations are invited to express their interest and contribute to this market engagement exercise.
Under the proposed model, community energy groups or other community‑based organisations would support residents through the process, from receiving their energy assessment through to installation. Delivery of retrofit works and identification of applicants remain the responsibility of the GLA and its delivery partners. The selected community energy groups will also be expected to support with collecting data, lessons learnt and participating in evaluation of the pilot project.
Preliminary Market Engagement Questionnaire
The GLA has developed a short qualitative questionnaire to gather feedback on the initial delivery model and early thinking. Organisations interested in participating in this questionnaire should email socialimpactinitiatives@tfl.gov.uk. A covering letter and a link to the questionnaire will then be shared. The questionnaire will remain open until Monday 23rd March.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/040364-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 May 2026 |
| Submission deadline | Not specified |
| Future notice date | 30 Jun 2026 |
| Award date | Not specified |
| Contract period | 31 Aug 2026 - 31 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GREATER LONDON AUTHORITY (GLA) |
| Additional buyers | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E16 1ZE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85322000 - Community action programme
- 98100000 - Membership organisation services

## Release History

- 1 May 2026 at 09:42 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/040364-2026
- 16 Mar 2026 at 09:14 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/023290-2026
- 4 Mar 2026 at 10:41 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/019349-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/040364-2026
  1st May 2026 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/023290-2026
  16th March 2026 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/019349-2026
  4th March 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0661cf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0661cf.json.