--- title: "Mitel Software and Maintenance" ocid: "ocds-h6vhtk-0662ea" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0662ea" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0662ea.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0662ea.json" source: "Find A Tender Service" current_stage: "Award" buyer: "CARDIFF AND VALE UNIVERSITY HEALTH BOARD" published: "2026-03-05" --- # Mitel Software and Maintenance Buyer: CARDIFF AND VALE UNIVERSITY HEALTH BOARD Current stage: Award OCID: ocds-h6vhtk-0662ea [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0662ea) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0662ea.json) ## Summary The Cardiff and Vale University Health Board has completed the procurement process for the supply of Mitel Software and Maintenance services at the University Hospital of Wales, located in Cardiff. This contract falls within the software package and information systems industry category, focusing on goods procurement. The tender process was initiated without prior publication and utilises the RM6116 Lot 4b framework, formally awarded on 5 March 2026. This strategic procurement method aligns with ensuring uninterrupted operational support and maintenance of the NHS telephony system, characterised by a resilient 24/7 support model and cybersecurity assurances essential for the Wales Genomic Health Centre. This tender presents significant opportunities for businesses skilled in telephony system support and maintenance, particularly those with experience in healthcare infrastructure. By securing this contract, business entities such as Wavenet Ltd, a large-scale specialist telecom supplier, benefit from robust demand for continuous telephony operations within critical healthcare settings. Ideal competitors would be organisations with expertise in providing resilient telephony solutions, ensuring service continuity, and meeting strict cybersecurity standards. The structured approach to procurement under the RM6116 framework allows stakeholders to capture opportunities efficiently while providing value-added solutions in public healthcare service delivery. ## Notice This agreement covers the maintenance and support of the Wales Genomic Health Centre's Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet - SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure ### Lot Information Lot 1 This agreement covers the maintenance and support of the Wales Genomic Health Centre's Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet - SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure ### Procurement Information The RM6116 Lot 4b framework provides a compliant, efficient route to specialist telecoms suppliers needed to support the Mitel MiVoice MXOne system. Wavenet was identified as meeting all technical and operational requirements, offering the 24/7 resilience, cybersecurity standards, and expertise essential for this business-critical NHS telephony service. As the contract value is below the Find a Tender threshold, a direct award via the framework ensured a low-risk, swift procurement process with assured value for money. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/019866-2026 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Mar 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 5 Mar 2026 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £24,665 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | CARDIFF AND VALE UNIVERSITY HEALTH BOARD | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF14 4HH | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Cardiff | | Electoral ward | Heath | | Westminster constituency | Cardiff North | | Delivery location | TLL22 Cardiff and Vale of Glamorgan | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | WAVENET | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 5 Mar 2026 at 12:06 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/019866-2026 ## Notice URLs - http://nwssp.nhs.wales/ourservices/procurement-services/ - https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0662ea. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0662ea.json.