--- title: "Customer Reward Solution" ocid: "ocds-h6vhtk-0663c9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0663c9" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0663c9.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0663c9.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "STONEWATER LTD" published: "2026-03-11" --- # Customer Reward Solution Buyer: STONEWATER LTD Current stage: Planning OCID: ocds-h6vhtk-0663c9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0663c9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0663c9.json) ## Summary Stonewater Ltd, one of the UK's largest social housing providers, is in the planning stage for a procurement titled "Customer Reward Solution", aiming to establish a points-based rewards platform. This initiative is designed to incentivise positive customer behaviours, support channel shifts, encourage engagement, and offer cost-of-living support. The procurement process is in the services category, specifically within customer-loyalty programmes, and will serve various regions across the UK, including the West Midlands, East Midlands, East of England, South West, South East, North East, and North West. The contract is planned to commence on the 1st of October 2026 and will conclude by the 30th of September 2029, with a contract value of £36,000. The preliminary market engagement notice has been published, with a scheduled deadline for engagement activities on the 9th of April 2026. This tender presents significant opportunities for businesses specialising in digital solutions, customer engagement platforms, and financial support programmes. Innovative companies with expertise in developing comprehensive rewards systems or customer loyalty programmes are particularly well-positioned to participate. The procurement could be beneficial for enterprises looking to expand their market presence with a reputable organisation like Stonewater, known for its commitment to safe and affordable housing. As Stonewater focuses on enhancing customer experiences across its vast network of properties, suppliers providing scalable solutions that align with these goals will find this tender a promising opportunity for growth and collaboration. ## Notice Stonewater intends to procure a points-based rewards platform to incentivise and reward positive customer behaviours, support channel shift, encourage engagement, and provide cost-of-living support. We would very much like to welcome your feedback to the below questions to assist us with refining our specification. Please see our Requirements Document Customer Rewards Platform document for more specific requirements via the Delta platform. Stonewater is one of the UK's largest social housing providers, dedicated to creating places that people can truly call home. With 40,000 properties, we proudly serve more than 93,000 customers from diverse backgrounds across the country. At the core of our mission as a registered social landlord is the commitment to safe, affordable housing for people of all ages and backgrounds. Guided by our Vision - that everyone should have the opportunity to have a place that they can call home - we offer homes for rent, shared ownership, and purchase. Our specialised services include retirement and supported living schemes for older and vulnerable people, safe spaces for the LGBTQ+ community, domestic abuse refuges, and young people's foyers. Our approach is rooted in becoming a truly customer-driven organisation, building relationships founded on respect, honesty, transparency, and a commitment to equality, diversity, and inclusion. With an annual turnover of PS239 million and PS2.4 billion in fixed assets, Stonewater holds a strong credit rating from S&P Global Ratings and maintains top G1/V1 rankings for governance and viability. As part of the Stonewater Group, encompassing both commercial and not-for-profit subsidiaries, we engage in a range of commercial activities to fuel our mission of providing homes for those who need them most. Stonewater is more than a housing provider--we're building foundations for futures. Stonewater intends to procure a points-based rewards platform to incentivise and reward positive customer behaviours, support channel shift, encourage engagement, and provide cost-of-living support. We may wish to follow up on some answers directly with the suppliers either by email or Teams calls. https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1019622242 Access Code 456U4AP668 ### Planning Information https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1019622242 Access Code : 456U4AP668 Possibility of virtual demo at a later date. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/021689-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Mar 2026 | | Submission deadline | Not specified | | Future notice date | 9 Apr 2026 | | Award date | Not specified | | Contract period | 30 Sep 2026 - 30 Sep 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £36,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | STONEWATER LTD | | Locality | LEICESTER | | Post town | Leicester | | Postcode | LE8 6EP | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire | | ITL 3 | TLF22 Leicestershire CC and Rutland | | Local authority | Blaby | | Electoral ward | North Whetstone | | Westminster constituency | South Leicestershire | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342321 - Customer-loyalty programme ## Release History - 11 Mar 2026 at 11:18 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/021689-2026 - 6 Mar 2026 at 10:17 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/020234-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/021689-2026 11th March 2026 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/020234-2026 6th March 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1019622242 - https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1019622242AccessCode:456U4AP668Possibilityofvirtualdemoatalaterdate. - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0663c9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0663c9.json.