--- title: "FW Services- Partnership Customer Support- Multi Site 0628" ocid: "ocds-h6vhtk-066404" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066404" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-066404.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-066404.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC" published: "2026-03-09" --- # FW Services- Partnership Customer Support- Multi Site 0628 Buyer: SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC Current stage: Tender OCID: ocds-h6vhtk-066404 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066404) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-066404.json) ## Summary Scottish Hydro Electric Power Distribution PLC is inviting tenders for their "FW Services- Partnership Customer Support- Multi Site 0628" programme, aiming to launch a vulnerable customer support initiative across their North (north Scotland, including Highlands and Islands) and South (south central England) licence areas. The procurement process, currently at the tender stage, is under an open competition method below the threshold and led by the buyer based in Perth, United Kingdom. The programme focuses on providing services and support to customers dealing with fuel poverty through energy efficiency measures and access to low-carbon technologies. Interested parties must submit their responses by 6th April 2026, following the end of the tender period on this date, with enquiries accepted until 3rd April 2026. This tender represents substantial business growth opportunities for firms specialising in community service provisions and call centre operations. Companies equipped to deliver outcome-oriented services and those with a robust understanding of energy efficiency and sustainable technologies will find this particularly advantageous. The winning bidder will be expected to demonstrate capabilities in delivering comprehensive coverage across both licenced regions or provide a strong case for partial coverage in specific instances. This programme, valued at £900,000, underscores a strategic partnership potential with Scottish Hydro Electric Power Distribution, promising long-term collaboration with possible extensions. Businesses that can craft innovative service models and show adaptability in partnering with local authorities and agencies will be best positioned to succeed. ## Notice Tender to provide vulnerable customer support programme (2026-2028) SSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which delivers lasting outcomes through joined-up services that benefit customers who are in fuel poverty. As SSEN approach the remaining 2 years of the ED2 price control our commitment remains that we deliver services, invest in networks and support customers and communities. Our ED2 business plan includes; - Promotion of Priority Services across both our licence areas - Provide support and advice to customers in Fuel Poverty to help them to lower the amount they are spending on energy using Energy Efficiency measures. - Support customers to access Low Carbon Technologies via grants and support them through this process by collaborating with local authorities, contractors and other agencies who carry out these works. - Providing 5,000 Energy Efficiency Packs to customers in vulnerable circumstances, including fuel poverty Aim To create a programme which delivers lasting outcomes through joined up services that benefit customers who are in fuel poverty. Scope The programme should include the promotion and registration of Priority Services, provide support and advice on fuel poverty, energy efficiency measures and support customers to access Low Carbon Technologies. 5000 Energy Efficiency packs should also be distributed to customers in vulnerable circumstances. This programme should cover both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas. ### Lot Information Lot 1 Renewal: The initial Framework term will be until March 2028 with the option of 2 x 1 year extension years. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/020928-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Below threshold - open competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Mar 2026 | | Submission deadline | 11 Mar 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 14 Jun 2026 - 31 Mar 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £900,000 | | Lots value | £900,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC | | Locality | PERTH | | Post town | Perth | | Postcode | PH1 3AQ | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM0 Eastern Scotland | | ITL 3 | TLM02 Perth and Kinross, and Stirling | | Local authority | Perth and Kinross | | Electoral ward | Perth City North | | Westminster constituency | Perth and Kinross-shire | | Delivery location | Not specified | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 75200000 - Provision of services to the community - 79512000 - Call centre ## Release History - 9 Mar 2026 at 14:08 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/020928-2026 - 6 Mar 2026 at 12:06 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/020327-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/020928-2026 9th March 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/020327-2026 6th March 2026 - Tender notice on Find a Tender ## Notice URLs - http://www.ssen.co.uk - https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=442 - https://www.find-tender.service.gov.uk/Notice/020921-2026 - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.sse.com/potential-suppliers ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066404. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-066404.json.