--- title: "FW Services- Partnership Customer Support- Multi Site 0328" ocid: "ocds-h6vhtk-06656d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06656d" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06656d.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06656d.json" source: "Find A Tender Service" current_stage: "Award" buyer: "SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC" published: "2026-06-19" --- # FW Services- Partnership Customer Support- Multi Site 0328 Buyer: SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC Current stage: Award OCID: ocds-h6vhtk-06656d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06656d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06656d.json) ## Summary SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC, located in Perth, is leading a procurement process for a programme titled "FW Services- Partnership Customer Support- Multi Site 0328." This tender falls under the services category, specifically targeting the utility industry, with an emphasis on providing support for vulnerable customers experiencing fuel poverty. The procurement follows a competitive flexible procedure and has reached the award stage as of 19th June 2026. The contract period begins on 1st July 2026, running through to 31st March 2028, with optional extensions possible until March 2030. The initiative will be implemented across two license areas, spanning north Scotland and south-central England. This tender presents significant opportunities for businesses specialising in customer support services, energy efficiency, and low-carbon technologies. Companies with a robust track record in service provision to vulnerable populations, particularly those adept at managing programmes involving coordination with local authorities and multiple stakeholders, are well-suited to participate. Engaging in this contract not only promises potential financial growth but also enhances a company's reputation by aligning with impactful community-support missions. The chosen supplier, Changeworks Resources for Life, illustrates that small and medium-sized enterprises (SMEs) proficient in these areas stand a competitive chance in this selective procurement process, providing they meet the requisite performance standards. ## Notice Tender to provide vulnerable customer support programme (2026-2028) with 2x1 optional year year extensions to March 2030. SSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which delivers lasting outcomes through joined-up services that benefit customers who are in fuel poverty. As SSEN approach the remaining 2 years of the ED2 price control our commitment remains that we deliver services, invest in networks and support customers and communities. Our ED2 business plan includes; - Promotion of Priority Services across both our licence areas - Provide support and advice to customers in Fuel Poverty to help them to lower the amount they are spending on energy using Energy Efficiency measures. - Support customers to access Low Carbon Technologies via grants and support them through this process by collaborating with local authorities, contractors and other agencies who carry out these works. - Providing 5,000 Energy Efficiency Packs to customers in vulnerable circumstances, including fuel poverty Aim To create a programme which delivers lasting outcomes through joined up services that benefit customers who are in fuel poverty. Scope The programme should include the promotion and registration of Priority Services, provide support and advice on fuel poverty, energy efficiency measures and support customers to access Low Carbon Technologies. 5000 Energy Efficiency packs should also be distributed to customers in vulnerable circumstances. This programme should cover both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas. ### Lot Information Lot 1 Renewal: The initial Framework term will be until March 2028 with the option of 2 x 1 year extension years. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/057900-2026 | | Notice type | UK6 - Contract Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive flexible procedure | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Jun 2026 | | Submission deadline | 2 Apr 2026 | | Future notice date | Not specified | | Award date | 18 Jun 2026 | | Contract period | 30 Jun 2026 - 31 Mar 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £900,000 | | Lots value | £900,000 | | Awards value | £2,880,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC | | Additional buyers | SOUTHERN ELECTRIC POWER DISTRIBUTION PLC | | Locality | PERTH | | Post town | Perth | | Postcode | PH1 3AQ | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ16 Berkshire West | | Local authority | Reading | | Electoral ward | Thames | | Westminster constituency | Reading Central | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CHANGEWORKS RESOURCES FOR LIFE | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 75200000 - Provision of services to the community - 79512000 - Call centre ## Release History - 19 Jun 2026 at 09:26 - AwardUpdate - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/057900-2026 - 19 Jun 2026 at 08:37 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/057855-2026 - 1 Apr 2026 at 15:05 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030520-2026 - 9 Mar 2026 at 14:00 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/020921-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/057900-2026 19th June 2026 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/057855-2026 19th June 2026 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/030520-2026 1st April 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/020921-2026 9th March 2026 - Tender notice on Find a Tender ## Notice URLs - http://www.ssen.co.uk - https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=442 - https://www.changeworks.org.uk/ - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.sse.com/potential-suppliers ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06656d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06656d.json.