--- title: "Service Quality Regime" ocid: "ocds-h6vhtk-0665d7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0665d7" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0665d7.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0665d7.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "SE TRAINS LIMITED" published: "2026-03-20" --- # Service Quality Regime Buyer: SE TRAINS LIMITED Current stage: Planning OCID: ocds-h6vhtk-0665d7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0665d7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0665d7.json) ## Summary SE TRAINS LIMITED is planning a procurement process titled "Service Quality Regime," aimed at enhancing service quality assurance, with a focus on auditing stations and trains across the United Kingdom, particularly in the UKJ4 region. The procurement falls under the services category with a total gross value of £1,238,400 and employs a competitive flexible procedure. The tender is currently in the planning stage with future notices intended to be published by 1st May 2026. Key dates include the end of the enquiry period by 20th April 2026, the tender submission period concluding on 31st July 2026, and the award period set to finalise on 1st November 2026. The procurement process consists of two main lots, with the first focusing on the provision of auditors, and the second on an auditing app, both with services aimed at systemic quality assurance and review functions. This procurement opportunity presents significant business growth potential, especially for SMEs and VCSEs that specialise in quality assurance services and technology solutions for data management. Businesses with expertise in developing auditing applications, service quality management systems, or those that can provide auditing personnel are well-suited to compete, given the emphasis on service quality audits and technology integration. Suppliers may opt for renewal and extension options as guided by collaborative requirements with GBR, indicating ongoing collaboration prospects post-contract. The detailed focus on maintaining an asset register and performance reporting signifies opportunities for businesses capable of delivering robust data solutions, further enhancing their technological and operational capabilities in the market. ## Notice Lot 1 - Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register. Lot 2 - The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data. Lastly, hosting a detailed asset register, which splits each station into zones, provides a unique reference number for each asset, and has a photo and location on a map. This would involve working with the supplier of Lot 1. ### Lot Information Provision of Auditors (People) Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register Options: Extensions will be guided on the GBR collaborative requirements Renewal: Extensions will be guided on the GBR collaborative requirements Provision of an Auditing App The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data. Lastly, hosting a detailed asset register, which splits each station into zones, provides a unique reference number for each asset, and has a photo and location on a map. This would involve working with the supplier of Lot 1. Options: Extensions will be guided on the GBR collaborative requirements Renewal: Extensions will be guided on the GBR collaborative requirements ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/025762-2026 | | Notice type | UK3 - Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Competitive flexible procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Mar 2026 | | Submission deadline | 31 Jul 2026 | | Future notice date | 1 May 2026 | | Award date | Not specified | | Contract period | 31 Mar 2027 - 31 Mar 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,032,000 | | Lots value | £1,032,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SE TRAINS LIMITED | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 2AU | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | London Bridge & West Bermondsey | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | TLJ4 Kent | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72225000 - System quality assurance assessment and review services ## Release History - 20 Mar 2026 at 13:02 - PlanningUpdate - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/025762-2026 - 10 Mar 2026 at 08:25 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/021132-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/025762-2026 20th March 2026 - Planned procurement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/021132-2026 10th March 2026 - Planned procurement notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0665d7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0665d7.json.