---
title: "111 and Integrated Urgent Care Service"
ocid: "ocds-h6vhtk-066630"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066630"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-066630.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-066630.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS BUCKINGHAMSHIRE, OXFORDSHIRE AND BERKSHIRE WEST ICB"
published: "2026-04-22"
---

# 111 and Integrated Urgent Care Service

Buyer: NHS BUCKINGHAMSHIRE, OXFORDSHIRE AND BERKSHIRE WEST ICB  
Current stage: Award  
OCID: ocds-h6vhtk-066630

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066630)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-066630.json)

## Summary

The procurement process for the "111 and Integrated Urgent Care Service" facilitated by NHS Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (ICB) as the Lead Commissioner, along with NHS Frimley ICB as Associate Commissioner, seeks to deliver NHS 111 services and integrated urgent care within the health services industry. The services are intended to operate across the UKJ region, specifically the counties of Oxfordshire, Buckinghamshire, Berkshire, and Frimley with South Central Ambulance Service NHS Foundation Trust fulfilling this contract under the Provider Selection Regime Direct Award C. The process initiated under the Health Care Services Regulations 2023 bypassed usual publication requirements, commending South Central Ambulance Service NHS Foundation Trust based on quality, value, and its capacity to improve access without compromising service sustainability. The contract award commenced on 1 April 2026, with the total anticipated contract value being £73,291,890 over the term. This procurement has now concluded with initiatives spearheaded by NHS South, Central and West Commissioning Support Unit on behalf of the Commissioners.

This tender presents significant business augmentation opportunities, particularly for organisations specialising in health service delivery, telecommunication triage systems, and clinical assessment services. Given the direct award to South Central Ambulance Service NHS Foundation Trust, entities capable of delivering high-quality, value-driven health services or integrating innovative technology in urgent care settings might find competitive prospects. The focus on integration, collaboration, and service sustainability while addressing health inequalities opens a gateway for businesses with strategic alignments in social value creation and health service improvement. Additionally, partnerships enhancing clinician-led assessments remarkably cater to the evolving demands of the NHS framework and regulatory landscape therein, paving ways for sustainable and impactful business growth in the health services sector.

## Notice

NHS Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (ICB), acting as Lead Commissioner, together with NHS Frimley Integrated Care Board as Associate Commissioner, sought to commission a provider for the delivery of an NHS 111 and Integrated Urgent Care Service. The service includes the handling and triage of NHS 111 calls using the nationally mandated clinical decision support system and question set. Call handlers undertake the initial triage of calls and onward refer to appropriate services. The Clinical Assessment service includes clinician-led assessment and advice for some dispositions. NHS Buckinghamshire, Oxfordshire and Berkshire West ICB is the Lead Commissioner and NHS Frimley ICB is the Associate Commissioner for this procurement. From 1 April 2026, following NHS organisational restructuring, commissioning responsibility for this service will transfer to NHS Thames Valley Integrated Care Board. NHS Buckinghamshire, Oxfordshire and Berkshire West ICB have followed PSR Direct Award C for the contract to which this notice relates.

### Lot Information

Lot 1

NHS Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (ICB), acting as Lead Commissioner, together with NHS Frimley Integrated Care Board as Associate Commissioner, sought to commission a provider for the delivery of an NHS 111 and Integrated Urgent Care Service. The service includes the handling and triage of NHS 111 calls using the nationally mandated clinical decision support system and question set. Call handlers undertake the initial triage of calls and onward refer to appropriate services. The Clinical Assessment service includes clinician-led assessment and advice for some dispositions. NHS Buckinghamshire, Oxfordshire and Berkshire West ICB is the Lead Commissioner and NHS Frimley ICB is the Associate Commissioner for this procurement. From 1 April 2026, following NHS organisational restructuring, commissioning responsibility for this service will transfer to NHS Thames Valley Integrated Care Board. NHS Buckinghamshire, Oxfordshire and Berkshire West ICB, as Lead Commissioner, has applied the Provider Selection Regime (PSR) Direct Award Process C for the contract to which this notice relates. The total anticipated contract value over the five-year term is PS73,291,890. The contract is scheduled to commence on 1 April 2026. This procurement process has been undertaken by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners. Additional information: Evidence that South Central Ambulance Service NHS Foundation Trust (SCAS) have satisfied the existing contract to a sufficient standard according to the detail outlined in the contract: they provided all of the required documentation, information and policies for the existing contract. They have followed the contractual service specification, not deviated from NHS Buckinghamshire, Oxfordshire and Berkshire West ICB Safeguarding requirements, charged the correct local prices as per the contract, issued invoices correctly in accordance with the NHS Buckinghamshire, Oxfordshire and Berkshire West ICB process, complied with Quality reporting requirements, and followed Schedule 6A reporting requirements. They have complied with/not fallen foul of the applicable NHS Standard Contract Service Conditions, including Service Conditions in relation to the following: service standards, co-operation, information requirements, safeguarding, payment terms and quality requirements. They have also complied with/not fallen foul of the applicable shorter Form General Conditions, including those relating to liability & indemnity, assignment & sub-contracting, and Information Governance. The new contracting arrangements are based on a like for like of the previous contracting arrangements/schedules which the provider has already satisfied/complied with to a high standard, and so the provider will highly be likely to be able to satisfy the new contract to a sufficient standard.

### Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice under Direct Award C. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and The Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by midnight 23 March 2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036409-2026 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Mar 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £73,291,890 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BUCKINGHAMSHIRE, OXFORDSHIRE AND BERKSHIRE WEST ICB |
| Locality | OXFORD |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 22 Apr 2026 at 08:40 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/036409-2026
- 10 Mar 2026 at 11:51 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/021274-2026

## Notice URLs

- https://www.bucksoxonberksw.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066630. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-066630.json.