---
title: "National Highways and Transport Network NHT Public Satisfaction Surveys"
ocid: "ocds-h6vhtk-066759"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066759"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-066759.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-066759.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HAMPSHIRE COUNTY COUNCIL"
published: "2026-04-20"
---

# National Highways and Transport Network NHT Public Satisfaction Surveys

Buyer: HAMPSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-066759

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## Summary

Hampshire County Council has awarded a contract titled "National Highways and Transport Network NHT Public Satisfaction Surveys," focusing on customer satisfaction surveys within the transport sector. Situated in Winchester, UK, Hampshire County Council operates as a sub-central government authority. The procurement process involved a direct award method, justified by the unique service offered by Building Software Limited, headquartered in Tiverton, UK. The contract was signed on 30th March 2026, with the service to commence on 1st April 2026 and extend up to 31st March 2028, with an optional renewal period of twelve months. Classified under the services category, this process allows benchmarking against other local highway authorities and does not surpass procurement thresholds.

This contract represents strategic growth opportunities for businesses specialising in data analysis, customer surveying, and transport service benchmarking. Organisations best suited for similar opportunities include SMEs with expertise in conducting extensive public surveys and data processing, particularly those capable of delivering unique methodologies that align with national benchmarking standards. Companies capable of providing specialised technical services lacking competitive alternatives in the market can significantly thrive by securing contracts through direct awards in niche areas, such as public satisfaction surveys in the transport domain.

## Notice

The NHT survey is a nationally recognised survey that collects the public's views on different aspects of highway and transport services provided by local authorities and measures public satisfaction. It is the only national survey of its type. The results of the satisfaction surveys are then analysed and benchmarked against all the other local authority members. The survey has been developed by the NHT and the entire process of data collection, data analysis and benchmarking is undertaken by the NHT. The information is then provided to HCC via their web platform. The raw data is also supplied in Excel format. The postal survey is sent out to a representative sample of random households in Hampshire over the summer months.

### Procurement Information

This is the only highway public satisfaction survey with analysed outputs available on the market that can be compared and benchmarked against other local highway authorities. No other suppliers within the market provide this service. Procurement Act 2023, which permits direct awards where justified as a "special case" (Para 6, Schedule 5 PA 2023). This paragraph requires that: There is an absence of competition for technical reasons - as Building Software Limited is the only provider capable of providing these Services; and There are no reasonable alternatives - this form of national survey is the only one of its type and used by the majority of local highway authorities, therefore allowing benchmarking against other local highway authorities.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035493-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £50,000 |
| Contracts value | £50,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HAMPSHIRE COUNTY COUNCIL |
| Locality | WINCHESTER |
| Post town | Southampton |
| Postcode | SO23 8UJ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Winchester |
| Electoral ward | St Michael |
| Westminster constituency | Winchester |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BUILDING SOFTWARE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 20 Apr 2026 at 09:40 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/035493-2026
- 12 Mar 2026 at 15:32 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/022458-2026
- 11 Mar 2026 at 14:26 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/021829-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/035493-2026
  20th April 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/022458-2026
  12th March 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/021829-2026
  11th March 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.measure2improve.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066759. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-066759.json.