---
title: "Telephony Support Contract with 24/7/365 cover"
ocid: "ocds-h6vhtk-066a0e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066a0e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-066a0e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-066a0e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOMERSET NHS FOUNDATION TRUST"
published: "2026-03-13"
---

# Telephony Support Contract with 24/7/365 cover

Buyer: SOMERSET NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-066a0e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066a0e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-066a0e.json)

## Summary

The procurement process initiated by Somerset NHS Foundation Trust involves a telephony support contract providing 24/7/365 cover for Musgrove Park Hospital. This contract falls within the services industry category, specifically dedicated-business telephone network services, and is located in Taunton, United Kingdom (region UKK23). The process has concluded in the Award stage, with the contract being signed on 6 March 2026 and set to commence on 1 April 2026, running until 31 March 2027. The procurement method was direct and executed below the competitive threshold, highlighting its cost-effective approach with a gross value of £47,307.60.

This tender represents an opportunity for businesses specialising in telephony support services to demonstrate their capabilities in the healthcare sector. Given the direct procurement method used, SMEs such as Tele-Response Limited, headquartered in Merthyr Tydfil, are well-suited for these types of contracts. The collaboration with Somerset NHS Foundation Trust offers potential growth in providing resilient and reliable communication support for critical healthcare environments. This contract could serve as a useful reference for SMEs seeking to expand their footprint in the public sector services industry.

## Notice

Telephony Support Contract with 24/7/365 cover for Musgrove Park Hospital

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/023074-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £39,423 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOMERSET NHS FOUNDATION TRUST |
| Locality | TAUNTON |
| Post town | Taunton |
| Postcode | TA1 5DA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK62 Somerset |
| Local authority | Somerset |
| Electoral ward | Bishop's Hull & Taunton West |
| Westminster constituency | Taunton and Wellington |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELE-RESPONSE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64214000 - Dedicated-business telephone network services

## Release History

- 13 Mar 2026 at 14:47 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/023074-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/023074-2026
  13th March 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.tele-response.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066a0e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-066a0e.json.