--- title: "Carers Support Service" ocid: "ocds-h6vhtk-066b85" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066b85" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-066b85.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-066b85.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "CORNWALL COUNCIL" published: "2026-03-16" --- # Carers Support Service Buyer: CORNWALL COUNCIL Current stage: Tender OCID: ocds-h6vhtk-066b85 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066b85) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-066b85.json) ## Summary Cornwall Council, in collaboration with NHS Cornwall & Isles of Scilly ICB, is inviting tenders for a Carers Support Service, set to commence on 1st July 2026. This process falls under the health and social work services industry category, focusing on delivering an all-age, community-centred approach that encompasses a range of specialist services. The procurement, estimated at £20,149,267 for a duration of up to seven years, is active and utilises an open procedure with the submission deadline at midday on 26th April 2026. Business users can prepare to engage with this tender through electronic submissions via the ProContract portal. The procurement focuses on Cornwall, UK, with an initial contract period of three years and options for extensions. This tender presents significant opportunities for growth, particularly appealing to SMEs and VCSEs with expertise in community and health service delivery. By securing a position within this framework, businesses can leverage participation in an innovative and preventative carers model that integrates young carers, mental health support, and dementia services. The diverse lot structure allows specialised companies in health advisory services to bid for one or more segments, fostering versatility in service provision. With the Council committed to maintaining non-material changes and strategic alignments, winning bids will help suppliers expand their portfolios and contribute substantially to the community's welfare by reducing crisis demand and ensuring comprehensive support to all carers in the region. ## Notice Cornwall Council and NHS Cornwall & Isles of Scilly ICB seek to procure an all-age, family focused, place-based and preventative Carers Support Service starting 1 July 2026. The Service will deliver a place-based, whole-family model aligned to Integrated Neighbourhood Teams, combining: * Core Carers Service: Community based Carer Advisors providing preventative support and access to information, advice and tailored support including assessments of need and personal budgets. * Specialist Services: Dedicated provision for young carers, parent carers, carers of people with mental health support needs and support for people living with Dementia and their carers. * Community Development: Managed through the Carer's Prevention and Innovation Fund to build local capacity and pilot new initiatives. This procurement relates to the delivery of the Carers Support Service (formerly referenced during early market engagement as the Informal Carers Support Service). Lotting structure: * Lot 1: Core Carers Service * Lot 2: Young Carers * Lot 3: Parent Carer Specialist Advisor * Lot 4: Mental Health Carer Specialist Advisor * Lot 5: Specialist Dementia Service Suppliers may bid for one or more Lots. The model focuses on prevention and early intervention, reducing crisis demand and ensuring carers of all ages are supported through information, advice, training, and statutory assessments where required. Tender Submission Deadline: 12:00 on 26 April 2026. The Procurement will follow the open procedure under section 20(2)(a) of the Procurement Act 2023 as a Light Touch Contract under section 8 and Schedule 1. Estimated value: PS20,149,267 over a maximum 7-year term (initial 3 years + 2 + 1 + 1 extensions). Additional Information: - The contract will include a clause allowing Commissioners to increase the Prevention and Innovation Fund annually, subject to budget availability and strategic alignment, without constituting a material change. - All funding ring-fenced from the Carers Pooled Fund will be used for the benefit of Carers. - The service will operate under an overarching partnership agreement to ensure a seamless offer for Carers. - A Supplier Information session will be held via Microsoft teams at 2pm on 19 March 2026. Joining details are provided within the tender documents. The session will include an overview of the procurement process. Please note: There will be no opportunity to ask questions during the session. Presentation materials will be made available to all Suppliers via the Portal after the session. ### Lot Information Core Carers Service A countywide, community-based service responsible for the strategic coordination and development of support for Carers in Cornwall, including oversight of the development fund and the specialist adviser elements of the Carers offer. Renewal: an initial term of three (3) years; and an option for the Council to extend the Term by a further two (2) years; and following the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and following the exercise of that second option, an option for the Council to extend the term by a further one (1) year. Any extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years. Young Carers A service providing assessment, information and support for Young Carers up to age 18, using a whole-family approach and working with relevant agencies to ensure appropriate early help and coordination. Renewal: an initial term of three (3) years; and an option for the Council to extend the Term by a further two (2) years; and following the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and following the exercise of that second option, an option for the Council to extend the term by a further one (1) year. Any extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years. Parent Carer Specialist Advisor A specialist advisory service offering information, guidance and coordination for Parent Carers of young people with SEND preparing for adulthood, and for Parent Carers supporting adults who require ongoing care. Renewal: an initial term of three (3) years; and an option for the Council to extend the Term by a further two (2) years; and following the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and following the exercise of that second option, an option for the Council to extend the term by a further one (1) year. Any extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years. Mental Health Carer Specialist Advisor A specialist advisory service providing information, signposting and support for Carers of individuals with serious and enduring mental health needs, working alongside statutory and voluntary sector mental health services. Renewal: an initial term of three (3) years; and an option for the Council to extend the Term by a further two (2) years; and following the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and following the exercise of that second option, an option for the Council to extend the term by a further one (1) year. Any extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years. Specialist Dementia Service A service delivering information, advice and support to People Living with Dementia and those who support them, using a whole-family approach and focusing on coordination, early intervention and access to appropriate services. Renewal: an initial term of three (3) years; and an option for the Council to extend the Term by a further two (2) years; and following the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and following the exercise of that second option, an option for the Council to extend the term by a further one (1) year. Any extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/023726-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Mar 2026 | | Submission deadline | 26 Apr 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Jun 2026 - 30 Jun 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £20,149,267 | | Lots value | £20,149,267 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CORNWALL COUNCIL | | Locality | TRURO | | Post town | Truro | | Postcode | TR1 3AY | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK3 Cornwall and Isles of Scilly | | ITL 3 | TLK30 Cornwall and Isles of Scilly | | Local authority | Cornwall | | Electoral ward | Truro Boscawen & Redannick | | Westminster constituency | Truro and Falmouth | | Delivery location | TLK3 Cornwall and Isles of Scilly | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 16 Mar 2026 at 16:44 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023726-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/023726-2026 16th March 2026 - Tender notice on Find a Tender ## Notice URLs - http://www.cornwall.gov.uk - https://procontract.due-north.com - https://procontract.due-north.comTendersmustbesubmittedelectronicallyviatheProContractportal. - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066b85. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-066b85.json.