---
title: "Softcat/Qualtrics - XM For Customer Experience"
ocid: "ocds-h6vhtk-066c02"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066c02"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-066c02.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-066c02.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BROMFORD FLAGSHIP LIVEWEST LIMITED"
published: "2026-03-17"
---

# Softcat/Qualtrics - XM For Customer Experience

Buyer: BROMFORD FLAGSHIP LIVEWEST LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-066c02

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-066c02.json)

## Summary

The public procurement contract titled "Softcat/Qualtrics - XM For Customer Experience" involves the buying organisation Bromford Flagship LiveWest Limited, a body governed by public law focusing on housing and community amenities. This procurement process, which falls under the goods category related to software package and information systems, is specifically for industry-specific software packages intended for delivery within the UK region. As of 17 March 2026, the procurement is in the Award stage, with the contract having been signed on 4 February 2026. The process followed a limited procurement method without prior publication of a call for competition due to additional deliveries required by the original supplier post-merger, and currently, Softcat Plc has been awarded the contract valued at GBP 104,290.4.

This tender presents significant opportunities for businesses involved in ICT reselling and software provision, particularly those with existing relationships with the buying organisation or extensive experience in delivering software solutions across housing and community sectors. Companies that can innovate and provide tailored solutions within the software and information systems industry stand to benefit from partnerships with public law bodies like Bromford Flagship LiveWest Limited. The procurement method indicates strategic continuity with suppliers already familiar with the contracting authority’s needs, allowing for efficient integration and expansion of services within public sector frameworks.

## Notice

XM For Customer Experience

### Procurement Information

The Software Package is already utilised by the Contracting Authority, and the supplier who is an ICT Reseller who we are in Contract with, has been selected to procure the Software Package, which is being rolled out to the wider Contracting Authority Group Post Merger.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/023959-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 4 Feb 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £104,290 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BROMFORD FLAGSHIP LIVEWEST LIMITED |
| Locality | TEWKESBURY |
| Post town | Gloucester |
| Postcode | GL20 8ND |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK73 Gloucestershire CC |
| Local authority | Tewkesbury |
| Electoral ward | Tewkesbury East |
| Westminster constituency | Tewkesbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package

## Release History

- 17 Mar 2026 at 11:33 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/023959-2026

## Notice URLs

- https://www.bfl-places.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066c02. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-066c02.json.