---
title: "Back Office Telephony Replacement"
ocid: "ocds-h6vhtk-066cfe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066cfe"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-066cfe.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-066cfe.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GREATER MANCHESTER COMBINED AUTHORITY"
published: "2026-03-18"
---

# Back Office Telephony Replacement

Buyer: GREATER MANCHESTER COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-066cfe

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066cfe)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-066cfe.json)

## Summary

The Greater Manchester Combined Authority recently concluded the procurement process for a project titled "Back Office Telephony Replacement," designated under the CPV code 72000000, relating to IT services, including consulting, software development, Internet, and support. This tender, classified under the services category, aimed to transition Greater Manchester Police's outdated telephony system to Microsoft Teams technology. The procurement was realised through a Call-Off contract from the CCS Framework RM6116, following a further competition within this framework. The procurement method was limited, awarded without prior publication of a call for competition, due to its specification outside the directive's scope. The contract was awarded to FourNet Technologies Ltd, with a signing date of 16 March 2026, for a contract value of £320,000. The primary location for the contract is identified as the UKD3 region in Manchester.

This tender presents valuable opportunities for businesses involved in IT services, particularly those specialising in telephony and communication systems migrations and upgrades. Companies that can provide comprehensive support for transitioning legacy systems to modern platforms, like Microsoft Teams, and possess the ability to handle complex migration projects would find such contracts particularly beneficial for growth. This tender, awarded to FourNet Technologies Ltd, showcases how service providers can seize government contracts to expand their market footprint and reputation within the industry.

## Notice

Call-off contract from CCS Framework RM6116 following Further Competition The appointment of a single service provider to support and facilitate the migration of GMP's current telephony systems away from the existing unsupported system and onto Microsoft Teams technology.

### Lot Information

Lot 1

The award of this contract follows a Further Competition exercise issued via the CCS RM6116 Network Services 3 Framework RM6116 Lot 4b under the Public Contracts Regulation 2015 as amended by the Public Procurement (Amendment etc.) (EU Exit) Regulations 2020. The Authority required a service provider to move the telephony system away from the exiting unsupported system, which currently poses the risk of potential failure and subsequently could introduce unrecoverable force wide outage with significant operational impact to the back-office estate.

### Procurement Information

This is a Call-Off contract via CCS RM6116 Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024379-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Mar 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £320,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GREATER MANCHESTER COMBINED AUTHORITY |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 6EU |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD3 Greater Manchester |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOURNET TECHNOLOGIES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 Mar 2026 at 09:38 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/024379-2026

## Notice URLs

- http://www.gmp.police.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066cfe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-066cfe.json.